Known Issues

The below lists known problems you may encounter when installing the Keyfax Client. Workarounds are provided were available.

Keyfax fails to launch for non-admin users

You may see a 'Permission denied' message or Keyfax simply fails to launch.

For Citrix/Terminal Server/RDS® installations, the Keyfax Client must be installed using an Administrator account (not a user that has merely been assigned Admin privileges) from the machine's desktop (i.e. not from a terminal session).

When diagnosing problems with the Keyfax integration, if you find that the Keyfax components (typically Keyfax.OCX or KeyfaxMIS.OCX) have been installed in the folder (e.g.)

  C:\Documents and Settings\CXBOX01\WINDOWS 

or beneath

  C:\Users\username 

this indicates that the software has been incorrectly installed (probably without installing via Add/Remove Programs or setting the server to Install Mode). The Client will need to be uninstalled and re-installed correctly.

The file C:\Windows\system32\oleaut32.dll could not be opened. Please check your disk is not full and that you have access to the destination directory."

This can occur when installing the Client ; rerun in XP Compatibility mode. Right click on the installation executable (e.g. KF40client_4-0-0-41.exe) and select the Compatibility option as shown:

This software requires an addtional 159K bytes free on the G: drive

The environment variable 'HOMEDRIVE=G: can cause this problem. It can also be caused by not setting to INSTALL mode, i.e. CHANGE USER / INSTALL