Self-Service Categories

Managing category images for Keyfax Online (e.g. Repairs or Enquiries Self-Service)

When using Keyfax Self-Service, end users will be presented with icons to allow them to select the category that is most relevant to their (e.g.) repair or enquiry. The icons will be arranged with text captions as shown in this example (layouts may differ):

Example of Repairs Self Service category selection page

TIP The categories / images will be ordered on the landing page based on the text entered into the “Image text” field when editing a category within Keyfax Administrator Tools.

To select an image for your Category, select the category you wish to edit, and click on the Edit button:

Category properties for Keyfax Self Service

Click the Selection Image icon and either upload a new image or select an existing image.

Update the Image Text field with the name you want displayed on the Category Selection page.

Below is a sample of the default (model) images and file names.

Image Dimensions

Details about the format and dimensions of each supported image can be found within our Keyfax Administrator Tools FAQs.

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