Priorities

What are Priorities and how to use them.

Priorities are timescales associated with actions. They determine how quickly the action that is described by the Service or Task should be carried out. Services and Tasks are defined with a Default Priority; manually scripting a Priority is only required if you wish to override the default. Priorities apply separately to each Service and Task in a script; to override a default priority, the required Priority entity must be encountered after the Service or Task has been generated by the script. Priority overrides always apply to the most recently generated Service or Task. As soon as a script encounters another Service or Task, subsequent Priority overrides do not affect any earlier Services or Tasks. For example, if a script generates Service1 then Task1 then the priority is set to 'Urgent'; Service1 is exported with its default priority and Task1 is exported with an 'Urgent' priority.

The Priorities tab

Properties

Priority Code – is a unique code for the Priority that is passed back within the Export XML, as part of the diagnosis. This code may be any combination of numbers or letters, up to a maximum 15 characters. The code should mirror the code ID that exists in the host system.

Description - a short description of the Priority content that will be displayed in the Priority Selection list in the Navigation Pane. This will also be the search criteria when using the Filter.

Premium Factor – for a service or repair that is chargeable. The factor will be the multiplier applied to the service cost. This is expressed as a decimal; for example a 25% add-on is expressed as a Premium Factor of 1.25. Technical note: this is by configuration (Financial/@feeType="0") and cannot be configured together with "Premium Fixed".

Premium Fixed - for a service or repair that is chargeable. The factor will be the amount added to the service cost. This is expressed as a whole number; for example a £25 add-on is expressed as a Premium Fixed of 25. This must be enabled in the Keyfax configuration (Financial/@feeType="1") and cannot be configured together with "Premium Factor".

Target Days - the number of (calendar) days in which the case must be dealt with, in order to follow policy.

The Keyfax Model scripts contain the following Priorities:

Priority Code	Description	Premium Factor	Premium Fixed	Target Days
E	Emergency	1	0	1
R	Routine	1	0	28
U	Urgent	1	0	5

TIP: Any edits made will immediately be reflected in the scripts where this priority is used. If the edit tab is greyed out, this is because you are editing in another tab. You cannot delete priorities that are being used in scripts. The Delete button will remain greyed out unless you are logged in exclusively.