Installation Questions
Frequently asked questions related to Keyfax installation.
Last updated
Frequently asked questions related to Keyfax installation.
Last updated
Yes. Keyfax can be hosted within a Azure IaaS environment. The Keyfax web server will require at least 1 virtual machine. The Keyfax database can either be hosted on a virtual machine or within a SQL Azure database depending on your preference.
Please see our recommendations within how do I install the websites or SQL Server database components of Keyfax?
Unless by prior agreement, this will be done for you by trained technicians.
If the mail server name or IP address is changing, it will be necessary to update the Keyfax configuration files to suit; technicians or support staff will do this for you.
Normally, you will assume responsibility for setting up any maintenance plans as requirements/procedures will normally be determined by your company policy; please consult your DBA. Performing regular backups will ensure that the transaction log space used will be freed and reused, thus avoiding continuously auto-growing the log file which can become enormous and have a severe impact on performance.
The full message is likely to be displayed if you are attempting to connect to a clustered SQL Server and may be seen in the Admin Tools User Maintenance page or anywhere within Contact•View:
This is a known problem that is unique to clustering. The reason is that the cluster manager will answer on one IP/port and then hand-off communications to the actual (physical) server, which may communicate on a different port. The fix is to specify the port no. (usually 1433) on the connection string. It looks like there might not be a fix, For more info, check out this Microsoft Technet article:
We recommend that you add the folder KeyfaxData (and all it's subfolders) your (IIS) Webserver to the on-access scanning exceptions list (certainly for Read operations); this has led to performance issue in the past. If there’s an option to exclude process W3WP.EXE too, that’ll save a few milliseconds. It will be worthwhile running comparisons before/after AntiVirus changes to ensure that the server performance and access is not unduly affected.
No! There are many reasons why it is necessary for Omfax technicians to undertake this work. This would include:
Security implications, i.e. IIS, folder permissions, restrictions by IP address (especially for DMZ servers)
Linkages between instances of Keyfax (e.g. intranet and DMZ)
Admin Tools access (application rebuild or reconfiguration may be necessary)
Client access
Custom DLL registration
Yes but be aware you need to use the /qb switch when installing. For example msiexec.exe /i “Keyfax Admin x64.msi” /qb.
Whenever possible, we would recommend testing or at least backing up server machines prior to any patch updates. In the unlikely event of any issues, we would endeavour to resolve any issues under support/maintenance contracts.
Try enabling Named Pipes and TCP/IP connections on both SQL Servers.