CRM Gateway

A list of known ActiveH CRM Gateway Objects.

Description
Type
Direction
Data Type
Remarks

ActionType

Property

Read Write

Enum

OMFAX Action Type: Values of 'Desktop Task', 'Repairs Request'

AddActionToDesktopTask

Function

Write

Adds Action to Desktop Task

Parameters:

DesktopTask

Object

DesktopTaskAction

Object

AddDesktopTask

Sub

Write

Adds Desktop Task

Parameter:

DesktopTask

Object

AddEmailAddresseeTo DesktopTask

Function

Write

Adds Email Addressee to Desktop Task

Parameters:

DesktopTask

Object

DesktopTask EmailAddress

Object

AddInspectionTo RepairRequest

Function

Write

Adds Inspection to Repair Request

Parameter:

RepairRequest Inspection

Object

AddTaskToRepairRequest

Function

Write

Adds Repairs Task to Repair Request

Parameter:

RepairRequestTask

Object

AppendCallDescription

Sub

Write

String

Adds/Appends to Call description (usually used to append the export node 'Additional_Info' for Repairs)

AssetID

Property

Read Write

Long

Asset ID of the Asset that CRM Call relates to

CallCategory*

Property

Read Write

Long

Call Category

CallClassification*

Property

Read Write

Long

Call Classification

CallerID

Property

Read Write

Long

Contact ID of the CRM Call Made By Contact

CallPriority*

Property

Read Write

Long

Call Priority

CallSource*

Property

Read Write

Long

Call Source

Create

Sub

Write

Initialises the CRM Gateway object

CreateDesktopEmailAddressee

Function

Write

Object

Creates Desktop Email Addressee object

CreateDesktopTask

Function

Write

Object

Creates Desktop Task

CreateDesktopTaskAction

Function

Write

Object

Creates Desktop Task Action

CreateRepairRequestInspection

Function

Write

Object

Creates Repair Request Inspection

CreateRepairRequestTask

Function

Write

Object

Creates Repair Request Task

DesktopTask

Property

Read Write

Object

Desktop Task

DesktopTasks

Property

Read

Collection

Collection of Desktop Tasks

RepairRequest

Property

Read Write

Object

Repair Request

SQLConnection

Property

Read

String

SQL Connection.**

StartupSource

Property

Read

Enum

Calling Source: Values of 'None', 'CRM Call', 'Repairs Request'

UserID

Property

Read Write

Long

User ID of CRM Call Owner

* Requires MIS-AMS 5.7.0 compatible components CallEntry.OCX and CRMGateway.DLL. These properties can be set using the SetCallLevel: directive in MISexchange.XML

** By default, Microsoft Vista and Server 2008 will not supply the password in this property. As from Keyfax Client version 3.2.0.32 the connection string is derived from the MISexchange.xml configuration file.

The definition of the Startup/TenantID/text() in Keyfax for the ContactID passed to this node from MIS.

The field Contact ID represents the column Call_Relates_To_Group_Contact_ID on the table CRM_Calls_T. This is the Contact Group Contact ID from the table Contact_Group_Contacts_T and is displayed in the “Relates To” tab on Call Entry inspector.

The table Contact_Group_Contacts_T contains the contact group id and the contact id that the call relates to.

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