Exclusive Mode
What is it and why is it necessary?
Keyfax Admin Tools provides multiple administrators with the ability to concurrently edit scripts.
Because components of a script are widely spread across multiple entities (Messages, Questions, Databoxes, Expressions etc) to maintain the integrity of the scripts, certain functions require you to have Exclusive control over certain actions that you wish to perform. This is particularly the case when deleting entities. Of course, most editing can be carried out without the need for Exclusive access.
If, say, a Delete button is greyed out or disabled, this usually indicates that you need to switch to Exclusive mode. You will need to be in Exclusive mode to Delete entities as follows:
Script Sets
Categories
Topics
Questions
Messages
Markers
Databoxes
Databox values for Company data (CO)
Databox Expressions
Priorities
Services
Tasks
Task Templates
Further, you will need to be in Exclusive mode to:
Move a Question between Topics
Unassigning Topics from a Category
In effect, by switching into Exclusive mode, you are locking out the script contents so that no other administrator can continue editing.
To ensure that, when necessary, no other editing is ongoing, when attempting to switch into Exclusive mode (from the main menu) checks are made to see if other administrators are logged in.
If it is found that someone else is logged in (and is using the same Script Type), you will be prompted with this message:
The other administrator(s), in this case user 'JWATSON' will see the following messages:
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