Priority Justifications

Learn more about the Priority Justifications System Script.

The Priorities Justifications script should consist of a single List Question as below.

Priorities Justifications System Script

Adding additional entities or actions will have no impact and therefore should not be added.

Simply edit the Question to add, remove or update the override options.

The Priorities Justifications Script is triggered when an Operator clicks the priority over-ride button on the Results (final) screen within the Staff modules, typically when a Service (SOR) Code has been assigned.

Priority override on the Results page

This will display a new window, allowing the Operator to select a reason for the override from the Priorities Justifications System Script.

Priority Justification selection

A record of all priority overrides is available via the Audit History report within Reporting. This can be useful to help identify which Operators are overriding scripts, highlighting potential training needs or whether certain scripts need reviewing.

Audit History report

Admins can disable the ability to override a priority (and other settings) for individual users within User Maintenance. Selecting this option will remove the button from the Results (final) page.

Disable service priority edits in User Maintenance