# Priority Justifications

The Priorities Justifications script should consist of a single List Question as below.

<figure><img src="/files/jBbmV5VFjOGp4YHTssme" alt=""><figcaption><p>Priorities Justifications System Script</p></figcaption></figure>

Adding additional entities or actions will have no impact and therefore should not be added.&#x20;

Simply edit the Question to add, remove or update the override options.&#x20;

The Priorities Justifications Script is triggered when an Operator clicks the priority over-ride button on the Results (final) screen within the Staff modules, typically when a Service (SOR) Code has been assigned.

<figure><img src="/files/NQhchrDUdjtPzs5Yx0BX" alt=""><figcaption><p>Priority override on the Results page</p></figcaption></figure>

This will display a new window, allowing the Operator to select a reason for the override from the Priorities Justifications System Script.

<figure><img src="/files/4GPfhblBfDARCrp8fH4j" alt=""><figcaption><p>Priority Justification selection</p></figcaption></figure>

A record of all priority overrides is available via the **Audit History** report within Reporting. This can be useful to help identify which Operators are overriding scripts, highlighting potential training needs or whether certain scripts need reviewing.

<figure><img src="/files/MLL2MhwbC59Ci0LxNZQW" alt=""><figcaption><p>Audit History report</p></figcaption></figure>

Admins can disable the ability to override a priority (and other settings) for individual users within [User Maintenance](/product-suite/admin/user_maintenance.md). Selecting this option will remove the button from the Results (final) page.

<figure><img src="/files/QvaF48X12fCw1gjCyVYx" alt=""><figcaption><p>Disable service priority edits in User Maintenance</p></figcaption></figure>


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