> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/staff.md).

# Keyfax Staff

Keyfax Repairs Diagnostics helps busy customer service advisors to manage housing repairs enquiries more efficiently. This dramatically increases first call resolution because advisors are provided with the information and confidence they need. They can talk to residents about any issue and diagnose the repair accurately and quickly.

The main Keyfax Repairs Diagnostics interface is shown below\...

{% embed url="<https://app.arcade.software/share/aADKCBkYwaexxAYymwXc>" %}

<figure><img src="/files/s2WDpTTFJA2QDaEbfuQ7" alt=""><figcaption><p>Keyfax Staff - Repairs Diagnostics</p></figcaption></figure>

Using Keyfax Repairs Diagnostics means that any repair or maintenance requirement can be identified accurately and fixed correctly first time. This saves time and reduces costs, improving performance and increasing resident satisfaction.

To learn more about Keyfax Repairs Diagnostics for staff please [visit our web site](https://www.omfax.co.uk/housing-software/keyfax-repairs-diagnostics/).