Script Flows
Visualise your script structures with script flows.
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Visualise your script structures with script flows.
Last updated
Was this helpful?
Visual script flows introduced with Keyfax 4.4 allow you explore any script within Keyfax in a visual interactive manner. Script flows are designed to help script authors using Keyfax to better understand the possible paths and outcomes residents or call centre advisors can expect whilst walking through Keyfax scripts.
Script flows can also be shared via a regular hyperlink allowing you to share a visual representation of your scripts with key decision makers and stakeholders within your organization. This is helpful during the script creation or review process to gather feedback, inform decisions & help streamline your diagnostics scripts for both residents and call centre advisors.
Whenever a script is present in the editing grid, the Flow button can be used to display a visual representation of your script:
A typical flow can be seen:
Upon initial load script flows are displayed in a "Pan & Zoom" mode. This "Pan & Zoom" mode allows you to quickly navigate larger scripts by simply dragging to move around the script and holding CTRL/CMD and using the middle mouse button to quickly zoom in or out of the script. Script authors can also toggle into "Selection" mode to select individual script steps to see additional script step properties.
A description of each highlighted area from the screen grab above is provided below.
Using the script flow tools you can toggle between "Pan & Zoom" or "Selection" modes. You can also reset the visualisation or open the flow visualisation full screen within a new side-by-side window. A brief description of each toolbar option is provided below.
Pan & Zoom Mode
The Pan & Zoom mode allows script authors to quickly navigate larger scripts by simply dragging to move around the script and holding CTRL/CMD and scrolling the middle mouse button to quickly zoom in or out within the script.
Selection Mode
The Selection Mode allows script authors to select any script step shown within a script flow to reveal further information about about the selected script step. Selecting a specific script step will also highlight all possible paths through the script from the currently selected script step. Selecting messages or tasks within a script flow will also reveal an abstract or summary of the selected message or task.
Fit to Page
As the title suggests the Fit to Page option attempts to center and fit the entire script flow within the visible area within Keyfax administrator tools. This can be helpful for larger scripts if you want to quickly reset the view after panning and zooming within a script flow.
Open in new window
It's can be helpful to have multiple script flows open at once to better understand how certain scripts relate to one another. You can use the Open in new window option to open any displayed script flow within it's own independent floating window leaving you free to continue work within Keyfax admin tools but leave the script flow open for reference.
The main interactive script flow. All script steps presented within a script flow are uniquely colour coded and have a unique icon to help visually identify the type of script step at a glance. By default script flows open up in "Pan & Zoom" mode allowing script authors to quickly explore scripts. Script authors can also swap to "Selection" mode to select any individual script step shown within a script flow to reveal additional properties & information about the selected script step.
Using the "Details" button you can view general information about the current script being visualized. Using the "Options" button you can also easily export the script flow as an SVG, PNG, GIF or BMP for viewing offline.
If exporting a static script flow is not enough you can also optionally share a link to the fully interactive web based script flow via a temporary, private, unique URL. This can be helpful to easily share script flows with key stakeholders or business owners. You can see an example of the share dialog below...
Script flows make it easier to understand the possible outcomes of a Keyfax script by providing a more visual colour coded representation of any Keyfax script. This colour coding helps you quickly identify at a glance the priority, tasks and / or services that would be associated with the outcome of any Keyfax repair or enquiry.
Using Selection Mode within any script flow and selecting a specific script step will highlight all possible paths through the Keyfax script from the currently selected script step. This makes it easy to visually understand the journey tenants or agents could take through the Keyfax script until completion. We hope by making it easier for script authors to understand the user journey through scripts, script authors can have more confidence they are developing the most streamlined, useful, user-friendly scripts.
You can see an example of this below...
