Reports

Learn about the standard reports available via Keyfax Admin Tools.

To access, select Reports from the Main Menu. A number of standard reports are provided as well as a dashboard.

Reports Dashboard

Standard reports are displayed in the Report Selector.

Advanced users may wish to create their own reports using a suitable Report Builder application. For further information, contact Omfax Systems.

Standard Reports

Report Name	Description
Dashboard	Shows a summary of the system on a user specified day together with a summary of the system for the previous six months from the day the report is run.
List of Markers	Lists all or user specified markers in a script type. The user can change whether to show markers that are referenced in scripts or not.
List of Messages	Lists all or user specified messages in a script type. The user can change whether to show messages that are referenced in scripts or not.
List of Priorities	Lists all or user specified priorities in a script type. The user can change whether to show priorities that are referenced in scripts or not.
List of Services	Lists all or user specified services in a script type. The user can change whether to show services that are referenced in scripts or not.
List of Tasks	Lists all or user specified tasks in a script type. The user can change whether to show tasks that are referenced in scripts or not.
Feedback	Lists all the feedback received within a date range.
Order History	Shows the order history for a user specified date range, including the number of users per month. Note that it is possible that History is not captured in your installation. Please contact Support if in doubt.
Summary by Category and Topic	Lists a summary of the usage by category and topic for a user specified date range alongside the top categories for that date range.
Summary by User and Category	Lists a summary of the usage by user and category for a user specified date range alongside the top users and top categories for that date range. Details specific to a single user can be requested.
Summary of Markers Logged	Lists a summary of all or user specified markers logged within a user specified date range alongside the top markers logged for that date range.
Summary of Priorities Logged	Lists a summary of all or user specified priorities logged within a user specified date range alongside the top priorities logged for that date range.
Summary of Services Logged	Lists a summary of all or user specified services logged within a user specified date range alongside the top services logged for that date range.
Summary of Tasks Logged	Lists a summary of all or user specified tasks logged within a user specified date range alongside the top tasks logged for that date range.
User Information	Shows all or user specified users of the Keyfax system alongside the number of active/inactive users and last five active users.
'By Scriptpath' Reports...	The following reports are designed to report System and Master script references with a Script Set name of ‘System’ and ‘Master’ respectively. Rows will appear in the following sequence: • System scripts • Master scripts then • Set level Scripts (alphabetically)
Markers in Scripts by Scriptpath	Lists all or user specified markers and where they can be found within a script.
Messages in Scripts by Scriptpath	Lists all or user specified messages and where they can be found within a script.
Priorities in Scripts by Scriptpath	Lists all or user specified priorities and where they can be found within a script.
Services in Scripts by Scriptpath	Lists all or user specified services and where they can be found within a script.
Tasks in Scripts by Scriptpath	Lists all or user specified tasks and where they can be found within a script.
Scripts	Lists the script, as seen by an operator, for a user specified topic and highlights the rows where there is a change of script.
Audit History	Report how often results of a diagnosis have been overridden by the operators. This report allows you to see instances where the priority has been overridden and the reason given. Also any time a tenant responsible repair has been logged as re-chargeable.