# Launching Keyfax Repairs
Once in Aareon QL, use the tree to navigate to the following location.
This will present the following screen:
Once you have searched for and selected a tenant, use the New Order button (bottom centre) to enter a repair:
You will then see a pre-populated window for raising a new repair order with the Keyfax button at the bottom of the screen:
Keyfax will then launch and you can commence the diagnostic for this caller.\
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Then, once submitted, Keyfax will close, populate various fields (as configured) and return control to Aareon QL.\
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Note that the two fields below normally accept the **Fault Text breadcrumb** and **Additional Information** (which may be entered on the final page of the diagnostic):
The captions against these fields are configurable within QL - by default, the two fields above are named **Message1** and **Message2**.
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