> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/integrations/host-systems/aareon/launching-keyfax-repairs.md).

# Launching Keyfax Repairs

Once in Aareon QL, use the tree to navigate to the following location.

<figure><img src="/files/tBm9urOdbMVKHxWkHkpj" alt=""><figcaption></figcaption></figure>

This will present the following screen:

<figure><img src="/files/TabgMPL84pFRFa6reozZ" alt=""><figcaption></figcaption></figure>

Once you have searched for and selected a tenant, use the New Order button (bottom centre) to enter a repair:

<figure><img src="/files/Qbo4iN6SNZbPcQHHiiCx" alt=""><figcaption></figcaption></figure>

You will then see a pre-populated window for raising a new repair order with the Keyfax button at the bottom of the screen:

<figure><img src="/files/v7bnqmLkBaZC9bLmz9Zp" alt=""><figcaption></figcaption></figure>

Keyfax will then launch and you can commence the diagnostic for this caller.\
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Then, once submitted, Keyfax will close, populate various fields (as configured) and return control to Aareon QL.\
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Note that the two fields below normally accept the **Fault Text breadcrumb** and **Additional Information** (which may be entered on the final page of the diagnostic):

<figure><img src="/files/HL1wOXSjwQzbxSyEGG3q" alt=""><figcaption></figcaption></figure>

The captions against these fields are configurable within QL - by default, the two fields above are named **Message1** and **Message2**.