# Priority and Quantity If configured, advisors can manually change the scripted priority or quantity for each SOR code resulting from the diagnosis. To have this configured (or de-configured) please contact . When a priority is changed, the system prompts for a justification.
The list of justifications is defined in the 'Priority Justifications' Reserved System script, as in the example below.
{% hint style="info" %} **NOTE** The System Reserved 'Priority Justifications' and 'Special Instructions' simply hold a list of items. The first step must always be a list of options and any other steps added will be ignored. {% endhint %} When a priority is changed in this way, a record of the changed priority and the selected justification is recorded. These changes can be reviewed in the 'Audit History' report available within Keyfax Admin tools from the Report Viewer. Only the final Priority and Quantity are exported to the host system. No details of the original priority and quantity or the justification is exported to the host. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.keyfax.biz/product-suite/staff/priority-and-quantity.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.