Priority and Quantity

If configured, advisors can manually change the scripted priority or quantity for each SOR code resulting from the diagnosis. To have this configured (or de-configured) please contact [email protected]. When a priority is changed, the system prompts for a justification.

The list of justifications is defined in the 'Priority Justifications' Reserved System script, as in the example below.

NOTE The System Reserved 'Priority Justifications' and 'Special Instructions' simply hold a list of items. The first step must always be a list of options and any other steps added will be ignored.

When a priority is changed in this way, a record of the changed priority and the selected justification is recorded. These changes can be reviewed in the 'Audit History' report available within Keyfax Admin tools from the Report Viewer.

Only the final Priority and Quantity are exported to the host system. No details of the original priority and quantity or the justification is exported to the host.