4.4.6
Learn what's new with Keyfax 4.4.6.
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Learn what's new with Keyfax 4.4.6.
Last updated
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Keyfax 4.4.6 was released in January 2024. Alongside a number of smaller additions and improvements this release introduces improved support for integrations using ActiveH Desktop 7.x and / or ActiveH Web.
The new "All Services" Databox type works similar to the existing "Service" Databox type in that they both allow script authors to update services added to Keyfax scripts however the new "All Services" Databox type now effect all services added to the Keyfax script before the "All Services" Databox executes. The existing "Services" Databox type only effected the previously added service.
You can see an example of an "All Services" export XML Databox below which will update the priority ID for all added services with the value written to the Databox during Keyfax script execution. Note the "Type" drop down list being set to "All Services"...
An example script using this new "All Services" Databox type to update all service priorities is shown below...
With Keyfax 4.4.6 it's now possible for Keyfax administrators to control which call centre advisors or call handlers can override the scripting decision and manually set added priorities or quantities for services added during the Keyfax script.
Keyfax administrators can control these permissions via the new "Call Permissions" panel available against each advisor under User Maintenance within Keyfax Administrator Tools. This is shown below...
The permissions can be checked during Keyfax script execution to present additional override options to call centre advisors. This can be seen within the following Keyfax script...
In addition the permissions are also used to control if the call centre advisor can set the priority or quantity for added services via the results summary page within Keyfax as shown below...
With Keyfax 4.4.6 a new "Open ActiveH Screen" button is now available at all times within the Keyfax user interface allowing call centre advisors to jump to important screens within ActiveH to review tenant or asset details. When configured via Keyfax configuration this new button will appear within the top right of the Keyfax Staff user interface as shown below...
The "Open ActiveH Screen" button is driven by Keyfax configuration and can pick-up any start-up parameters provided to Keyfax. This makes it easy to extend or adapt the options presented within the drop down menu and allow advisors to jump to other ActiveH screens.
With Keyfax 4.4.6 it's now possible for script authors to define the maximum number of allowed characters for any free text question type presented within a Keyfax script.
To set the maximum characters for any free test question type simply edit the question within Keyfax Administrator Tools and set the "Max Characters" field as shown below...
This is helpful to control the amount of information that both tenants and advisors can provide for any text based question types presented within a Keyfax script.
With Keyfax 4.4.6 & Keyfax Client 4.0.0.42 it's now possible for Keyfax to set the "Classification" and "Assign To" fields for any ActiveH user assigned tasks created by Keyfax. Keyfax script authors can now select a "Classification" and / or "Assign To" value for any MIS Action task directly within Keyfax Administrator Tools and this value will be used for the created user assigned task within ActiveH Desktop. Editing a Keyfax MIS Action Task via Keyfax Administrator Tools is shown below...
The "Classification" & "Assign To" drop down lists presented within Keyfax Administrator Tools are populated via configuration settings defined within Keyfax when Keyfax is configured to integrate with ActiveH Desktop.
As part of Keyfax 4.4.6 Omfax Systems have worked closely with MIS the company behind ActiveH Desktop to develop several dozen new Keyfax SQL Databoxes. These Keyfax SQL Databoxes can query asset, account, rent or caller data already held within ActiveH Desktop to make intelligent scripting decisions or present relevant caller information to the advisor.
To support these new Keyfax SQL Databoxes additional information is also passed from ActiveH Desktop to Keyfax at start-up. This information now allows Keyfax to present additional contact group or account details during a Keyfax script or identify if Keyfax has been launched from a new or existing repair request within ActiveH Desktop.
With Keyfax 4.4.6 it's now possible for Keyfax scripts to optionally update the progress status held against a Request, Inspection or Works Order within ActiveH Desktop. The progress status field is a new field introduced within ActiveH Desktop 7.x to offer improved viability into the lifecycle of a Request, Inspection or Works Order. Additional notes can be provided alongside each progress status change to offer further context when reviewing the Request, Inspection or Works Order history within ActiveH Desktop.
To support scenarios were customers may have two or more SOR tables active within ActiveH at any one time Keyfax can now return a <Contractor_Code/> export XML element containing the correct SOR table reference. The MIS TIPS portal can now recognise the contractor code returned by Keyfax and select the correct SOR to associate with created works order.
Fixed an issue that would cause an empty pop-up window to be displayed when clicking on ActiveH protocol handler links via the Link URL button within a Keyfax Message.
The Keyfax Client 4.0.0.42was released at the same time as Keyfax 4.4.6.
