Logging

Each time Keyfax is launched, an optional entry can be added to the KeyNamics log. Each log entry contains the Startup and Export data, sent to, and received from, Keyfax, together with any error messages. Logging can be switced off as required - see KeyNamics Settings

Viewing Log Entries

The Active Logging view summarises all log events

Click the name (long number!) to drill down:

Fields

A description of each logging field follows...

Exception

This area will show any errors or exceptions that may occur. In the event of any errors that cannot be resolved, please follow your normal support channels.

Note that errors may also appear in the 'Startup XML Response' or 'Export Result XML Response' fields below.

Startup XML Request

This field displays the raw Startup XML that will be sent to Keyfax. It is a result of all your global and entity-level mappings. This will help anyone trying to resolve any issues with mapping.

Startup XML Response

This field contains the response to the initial exchange between KeyNamics and Keyfax. It will normally contain a URL used for launching Keyfax.

Export Result XML Request

This field contains results of the request for Export data at the end of a Keyfax script diagnosis.

Export Result XML Response

This field show the export data as a result of the Keyfax diagnostic.

TIP In its raw form, it is difficult to read this XML. Mark then copy the text and save it as a .xml file then view it in a browser.