# Known Issues

### A valid priority for a Cvica CX Repair Request is required

It's not possible to create a repair request within Civica CX without supplying a valid priority. Civica CX will return the following error `Invalid priority` if no priority or an invalid priority ID is supplied.

To ensure Keyfax returns a correct priority for Civica CX the `priorityId` mapping within the `CxMappings.xml`file may need to be updated. This will need to point to a Keyfax Export XML element that returns the expected Civica CX priority ID. 

You can obtain a list of valid priority ID's from the CX database via the `RepairPriorities`table. 

### No element matching the XPath expression "Fault/Repair"

Keyfax must always produce a `<Repair/>` element within the export XML. This is necessary as Civica CX requires at least one SOR code to create a repair request. If the `<Repair/>` element cannot be found either due to a mappings error or it's simply not returned within the Keyfax export XML you'll see the following error....

<figure><img src="/files/gdtWRUfwP9s2eQuFsDxG" alt=""><figcaption></figcaption></figure>

### One or more of the returned SOR codes cannot be found

If the Keyfax script does not produce any SOR codes or only produces SOR codes that do not exist within Civica CX then the repair request cannot be created within Civica CX as Civica CX requires at least one valid SOR code to create a repair request. The Keyfax & Civica CX integration will warn the user if this is the case and display a list of SOR codes that may need to be added into Civica CX.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keyfax.biz/integrations/host-systems/civica/civica-cx/known-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.