Capita Housing / Academy

Once the Keyfax Client has been installed on the PC or Terminal Services server the Academy system needs to be configured to allow the exchange of data with Keyfax.

Academy Environment Variables

The following environment variables need to be set in the Academy Launcher:

These are set in the Properties screen under the Environment tab. This dialog is displayed when right-clicking the connection icon required in he Academy Launcher and selecting the ‘Properties' menu item from the context sensitive menu; see the screen capture below:

Executable

The Academy PC Images folder should contain an executable file supplied by CSS (EXTEVENT.EXE), which Keyfax will call once a repair script is completed. The location of this program must be known before any Keyfax Client installations are run. The path must be specified in the installation configuration file KFnnINSTALL.INI (where nn = 32 or 40) e.g.

[Install]
...
HostApplication=Academy
InformHostApp=C:\pcimages\extevent.exe (example)
InformHostAppCodes=1
...

Keyfax will call the EXTEVENT.EXE application for various status codes as specified; this is usually set to '1'.

The HKEY path will vary depending on the OS.

Keyfax DLL

The Academy Repair Diagnostics application utilises an Omfax Systems Dynamic Link Library (DLL) called Keyfax.DLL, this is usually found in a shared Academy folder.

However, this file has been deployed by a previous Academy installation and may be corrupt (we have found this to be the case at some Academy customer sites) and should be replaced by that installed by the Keyfax installation in the Windows\system folder under Win9x or WinNT\System32 under NT\Win2k.

The symptoms experienced with the corrupted copy, are recognisable when a repair script is completed in Keyfax, the submit button is clicked and the Academy Housing does not read the exchange XML file.

This DLL should then be configured under the ‘II_LIBU3GL' environment variable in the Academy Launcher: This should be appended to the existing data, with a semicolon delimiter: If problems persist, and it is suspected to be the Keyfax.dll component, contact the author of this document for further assistance.

Add Keyfax Users

It will be necessary for users to be set up within Keyfax to allow the Academy Repair Diagnostics application to launch Keyfax without a Keyfax login dialog being displayed. For each Academy user requiring access to Keyfax, add their user details in the Keyfax Administrator Tools, e.g.

Once completed, click on the Security tab, complete this form then click ‘Submit'. You can assign users to ‘Admin Security' or ‘Admin Scripts' if required, this will allow the users to have access to the Administrators Console as well as the Keyfax client application.

Testing the Integration between Academy and Keyfax

When configuration is completed, the Academy Repair Diagnostics application will have a new Globe icon on it's ‘Repair History' screen. If the globe is not present or is greyed out, check the Troubleshooting page.

Upon clicking the button on the Repairs History screen, Keyfax will be invoked and the tenant's name would be passed across to the Repair Diagnostics application and appear in the top of the screen:

The user will be taken through a Repair Diagnostics script. Once a script is completed, a results screen will be displayed, on submission the generated repair data will be returned to Academy.

The Academy system will first check if the passed jobcode/schedule code is a Pre-Defined Repair Request. If a PDRR has been found, the system will take the user to the Fast Create screen.

However if a PDRR has not been found, the system will try to locate a normal jobcode/schedule of rate code in Academy Housing. In case it is found, the system will take the user to the Create Works Order screen. The user will be required to enter the necessary details to enable the repair to be logged, and the Work Order Lines screen will be populated with the schedule of rate code.

Fast Create

Below is an example for a repair that has been set up on the Housing system as a PDRR, and to be logged via Keyfax Repair Diagnostics.

In this example PL003 has been set up on the Housing system as a Pre-Defined Repair. The user will be presented with the Fast Create screen, and can make amendments if required prior to saving the repair.

PDRR for PL003:

Long Create

Below is an example for a repair that has been set up on the Housing system as a Schedule of Rate, and to be logged via Keyfax Repair Diagnostics.

In this example 630713 has been set up on the Housing system as a SOR item. It has not been set up as a Pre-Defined Repair.

The user will be presented with the Create Work Order screen, and can make amendments if required prior to saving the repair. The Work Order Lines will automatically be populated with the SOR item number.

Create Works Order

Academy Repairs Logging Process (Version 11 and greater)

The following screenshots demonstrate the process of raising a repair in the Academy system (Version 11 and greater).

Fig 1. Repairs History Screen. Showing history of all repairs on the property. At this stage you would select Keyfax by selecting the 'Globe' icon at the top left.

Fig 2. Create Works Order. On completion of the Keyfax screens this screen appears, populated with the information generated by Keyfax. Any extra info, such as the source of the call, may be added at this stage.

Fig 3. Works Order. On saving the Create Works Order screen above a Works Order is created.

Fig 4. Works Order Lines. The Schedule of Rates items are appended to the Works Order.

Fig 5. SOR Search. Additional SOR items may be added to the Works Order at the time of order creation, or as Variation Orders.

Fig 6. Repairs Stage History screen. Shows the progress of the repair from record creation onwards. Numerous actions are system generated, other user-defined actions may be added, e.g. Awaiting Materials, etc.

Possible system-generated warnings invoked during repair logging (V11)

Customer Satisfaction Reporting (V11)

Fig 13. Customer Satisfaction Recording screen. Response Questions and Replies may be user-defined:p

Fig 14. Notes. Notes Screens are generic throughout the Academy Housing application, identified by Note Type – e.g. Person Notes; Tenancy Notes; Repairs Notes, etc. and specific Note Codes – e.g. Advice Notes; Warning Notes; Telephone Notes; Asset Notes, etc.