QL Message fields

Learn how to populate QL message fields.

By default, QL's Single Screen Order Entry has two free format fields which, on completion of a diagnostic, accept the repair diagnostic breadcrumb (aka Fault Text) and Additional Information. The latter may be entered by advisors on the final page of the diagnostic:

In QL, by default these two fields are captioned Message and Message 2 (captions are configurable within QL so they may be labelled something else):

The standard behaviour is to place the first 255 characters of the Fault Text in Message and any Additional Information in Message 2. Unfortunately, this may truncate the Fault Text as Message only accepts 255 characters, meaning that information is lost. Several clients have requested the following behaviour instead: 1) Let QL truncate any Fault Text that's longer than 255 characters and place it in Message 2) Move any overflow from the above into the Additional Information area in the Keyfax export data, this way, QL places it in Message 2 This requires that the Additional Information field on the final page of the diagnostic is no longer available for use; this can easily be deconfigured by Omfax support.