# QL Message fields
By default, QL's Single Screen Order Entry has two free format fields which, on completion of a diagnostic, accept the **repair diagnostic breadcrumb** (aka **Fault Text**) and **Additional Information**. The latter may be entered by advisors on the final page of the diagnostic:
In QL, by default these two fields are captioned **Message** and **Message 2** (captions are configurable within QL so they may be labelled something else):
The standard behaviour is to place the first 255 characters of the **Fault Text** in **Message** and any **Additional Information** in **Message 2**.\
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Unfortunately, this may truncate the Fault Text as **Message** only accepts **255** characters, meaning that information is lost. Several clients have requested the following behaviour instead:\
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1\) Let QL truncate any Fault Text that's longer than 255 characters and place it in **Message**\
2\) Move any overflow from the above into the Additional Information area in the Keyfax export data, this way, QL places it in **Message 2**\
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This requires that the Additional Information field on the final page of the diagnostic is no longer available for use; this can easily be deconfigured by Omfax support.
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