# Keyfax Cloud Keyfax Cloud is Omfax Systems fully managed software as a service (SaaS) offering of Keyfax. With Keyfax Cloud customers can enjoy all the benefits of Keyfax without having to worry about provisioning or managing infrastructure, availability, scalability, disaster recovery & business continuity. Keyfax Cloud is designed to make it hassle free to use Keyfax to support your repair diagnostic requirements leaving you free to focus on your business objectives. ### Key Benefits Alongside our **99.95%** [Uptime Guarantee](/product-suite/keyfax-cloud/uptime-guarantee.md) all Keyfax Cloud customers enjoy the following benefits... * Free Keyfax upgrades (to the latest version upon request) * A separate test environment for Keyfax script development * Keyfax on-boarding and training from our expert script developers * A 99.95% service up-time guarantee * No infrastructure to provision, cost or manage * Fully automated real-time fail-over * 24/7 site monitoring & alerting to Omfax Systems * Long term and point in time off-site back-ups * UK based Microsoft Azure primary & secondary data centres The data centres used to host the Keyfax Cloud infrastrcuture offer the Cyber Essentials Plus, NCSC Cloud Security Principles and G-Cloud Framework UK specific certifications and attestations. Global and international standards for these data centres include ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1, 2, 3 & CSA STAR Certifications. To learn more about Keyfax Cloud please use the links below or [Contact Us](/links/support.md). ### Learn More * [Uptime Guarantee](/product-suite/keyfax-cloud/uptime-guarantee.md) * [Business Continuity](/product-suite/keyfax-cloud/business-continuity.md) * [Keyfax Cloud](/general/keyfax-faqs/keyfax-cloud.md) FAQs --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.keyfax.biz/product-suite/keyfax-cloud.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.