# Known problems

### Error: KEYFAX IMPORT - Urgency not known

A problem has been reported whereby the following message is displayed by CM:

<figure><img src="/files/37xQ6kvN8oFMBmFj374n" alt=""><figcaption></figcaption></figure>

Upon examination of the error file mentioned above, the contents showed as:

```
<CTXRepair>
  <Actions>
    <GUID>a44fff01-18cc-456a-9d4b-c75fcdf3a879
    </GUID>
    <ErrorMessage>Urgency not known</ErrorMessage>
    <TenantID>031892
    </TenantID>
    <Calls>
      <CallNo>265808
      </CallNo>
    </Calls>
  </Actions>
  <KeyfaxData>
    <Call>Call1
      <RecordedText>Glazing: Double glazing; reglaze required; crime reference number_; C/49090/2017; Kitchen window; clear glass; more than 1sm; fair wear and tear
      </RecordedText>
      <AdditionalInfo>Tenant reporting that there was incident on weekend where his window got smashed glazing needs replacing ASAP.  Best contact number 07504 110 296
      </AdditionalInfo>
      <SpecialInstructions>07504 110896- Alternative tel no.
      </SpecialInstructions>
      <ActionCode>
      </ActionCode>
      <SiteVisit>
      </SiteVisit>
      <Service>Service1
        <CompleteBy>13/11/2017 12:05:14
        </CompleteBy>
        <Priority>U
        </Priority>
        <ServiceCode>551007
        </ServiceCode>
        <ServiceCodeDesc>DOUBLE GLAZED UNIT:REGLAZE OVER 1.0SM-CLEAR LOW E
        </ServiceCodeDesc>
        <Quantity>1
        </Quantity>
      </Service>
      <Advice>Advice1
        <AdviceCodeDesc>Use safety glass in doors and adjacent windows
        </AdviceCodeDesc>
        <AdvicePlainText>Safety glassSafety glass required to all panes:in doorsin windows adjacent to doorsin windows below waist (800mm) height(See Diagram)
        </AdvicePlainText>
      </Advice>
    </Call>
  </KeyfaxData>
</CTXRepair>
```

It seems that in this case, the priority set up in Keyfax did not exist in CTX and was corrected by Admin staff.


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