> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/online.md).

# Keyfax Self-Service

Help tenants help themselves.

Keyfax Self-Service Repairs helps tenants and residents by providing a simple way for them to diagnose their own repairs. Keyfax Self-Service Enquries allows users to enquire about tenancy matters or report issues of concern, e.g. ASB. Both are available 24 hours a day via any internet enabled device, at a fraction of the normal cost.

<figure><img src="https://2882349412-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MARm6St_qFGM52R3pBa%2Fuploads%2FrXLkmZcVorKgum4D7O2t%2Fself-service.png?alt=media&amp;token=463a3609-ca8a-4972-a41a-fd7c7772524d" alt=""><figcaption><p>Keyfax Self-Service Tenant Portal</p></figcaption></figure>

Simple to use, it allows residents to self-select the right diagnosis and register/report the repair or tenancy issue correctly. It saves time, satisfying tenants expectations of a rapid response.

Keyfax Self-Service web pages are usually accessed via client portals using SOAP or REST based web APIs.