Example Export XML

Example Keyfax results for Civica Servitor integrations.

<?xml version="1.0" encoding="utf-8" ?>

<KeyfaxData>	 
	<Call kfRepeat="1" name="Call{n}" type="{any of RD, FL or ROL}">	 
		<Company>{as passed in startup xml}</Company>	 
		<CategoryId>{internal category id}</CategoryId>	 
		<CategoryText>{Keyfax category text}</CategoryText>	 
		<TopicId>{internal topic id}</TopicId>	 
		<TopicText>{Keyfax topic text}</TopicText>	 
		<CallText>{recorded call description}</CallText>	 
		<LogDate>{dd/MM/yyyy HH:mm:ss}</LogDate>	 
		<UserCode>{Keyfax userCode}</UserCode>	 
		<AssetID>{as passed in startup xml}</AssetID>	 
		<Asset>{as passed in startup xml}</Asset>	 
		<Tenancy>{as passed in startup xml}</Tenancy>	 
		<TenantId>{as passed in startup xml}</TenantId>	 
		<Tenant>{as passed in startup xml}</Tenant>	 
		<ReasonCode>{as captured by Keyfax}</ReasonCode>	 
		<ReasonText>{as captured by Keyfax}</ReasonText>	 
		<Recharge>{0 = no recharge or 1 = recharge}</Recharge>	 
		<RechargeCode>{as captured by Keyfax}</RechargeCode>	 
		<RechargeCost>{total cost ex vat}</RechargeCost>	 
		<ScheduleId>{Keyfax orderId}</ScheduleId>	 
		<SiteVisit>{as captured by Keyfax}</SiteVisit>	 
		<AdditionalInfo>{as captured by Keyfax}</AdditionalInfo>	 
		<SpecialInstructions>{as captured by Keyfax}</SpecialInstructions>	 
		<RepairCount>{serviceCount}</RepairCount>	 
		<AdviceCount>{messageCount}</AdviceCount>	 
		<ActionCount>{taskCount}</ActionCount>	 
		<SubActionCount>{taskScriptCaptureCount}</SubActionCount>	 
		<Repair name="Repair{n}">	 
			<CompleteBy>{{dd/MM/yyyy HH:mm:ss}}</CompleteBy>	 
			<ResponseDays>{response days}</ResponseDays>	 
			<Priority>{priority code configurable in Keyfax}</Priority>	 
			<PriorityId>{internal Keyfax priority id}</PriorityId>	 
			<RepairCode>{SOR code configurable in Keyfax}</RepairCode>	 
			<RepairCodeDesc>{short SOR description}</RepairCodeDesc>	 
			<UnitOfMeasure>{unit of measure}</UnitOfMeasure>	 
			<UnitOfMeasureQuantity>{quantity}</UnitOfMeasureQuantity>	 
			<Contractor>{contractor code fixed for each SOR}</Contractor>	 
		</Repair>	 
		<Advice name="Advice{n}">	 
			{details of messages presented to the caller}	 
		</Advice>	 
		<Action name="Action{n}" type="{Keyfax action type}">	 
			{details of emails, letters etc. generated by the script}	 
		</Action>	 
		<SubAction name="SubAction{n}" owner="{action code using this information}" type="{Keyfax sub-action type}">	 
			{details of specific information captured in the script}	 
		</SubAction>	 
	</Call>	 
	<GUID>{as returned from Keyfax Startup}</GUID>	 
	<Status>1</Status>	 
</KeyfaxData>