Loading Script Sets

Tailor presented Keyfax scripts based on audience or other criteria.

Using start up System Scripts Keyfax can dynamically load different Script Sets based on supplied start-up data or other business criteria. On this page we present some basic examples for both Repairs Diagnostics and Repairs Self-Service to help you understand how dynamically loading script sets can be achieved for both call centre advisors and self-service tenants alike.

Repair Diagnostics

TIP Write the desired script set code to Startup/Tenancy/text().

In the below example we present unique out of hours scripts if the advisor visits Keyfax before 8am or after 6pm. During business hours the user would be presented with the default script set.

Conditionally loading Repairs Diagnostic Script Sets

This works by setting the Startup/Tenancy start-up element to the script set code we wish to display to the advisor.

Repairs Self Service

TIP Write the desired script set code to Startup/ScriptSet/text().

You can see below for Repairs Self Service we are asking the tenant to select a specific example script set via a list question within a Keyfax start up system script...

Conditionally loading Repairs Self Service Script Sets

This writes the script set code for the list item the tenant selected into the Startup/ScriptSet start-up element which instructs Keyfax Repairs Self Service to load the selected script set.