Messages
Messages inform the operator and end-user
Last updated
Messages inform the operator and end-user
Last updated
Messages are displayed during the Scripts to give information and guidance to the Operator or end-user.
The 'Current Call' tab on the Operator pages includes previously displayed Messages for reference.
Messages can also feature links to related documents or websites.
Click the Messages button on the main menu:
Group - Messages are arranged into groups so that they can appear together in the Message Selection list.
Code - a code for this Message. This code may be alphanumeric, up to 15 characters in length. It is useful to make the code meaningful so that it's purpose is clear when viewed within the Scripts.
Title - the Message Title displayed in the bar above the main body of text, as viewed by an Operator. Messages provided in the model use the titles such as ‘Staff information’ in the above example.
Style - a model set of styles are provided for Messages. These vary the colour scheme, font and sizes. Choose the style for each Message by selecting it from the drop down list. If you would like any amendments or additions to the styles you should contact Support.
Description - a short description of the Message content that will be displayed in the Message Selection list in the Navigation Pane. This will also be the search criteria when using the filter and visible within the scripts to identify the message.
Link text - you can add a button to Messages linked to Web Pages or Files within your network. The link text is the name that will be displayed on the button in the Message, for example ‘Help’. There is space for 50 characters.
Link URL - the location of the Web Page or File the button on the Message will open. For Web Pages enter the URL e.g. http://www.domainname.com/page1.htm. For files, enter the network path e.g. FILE://\\\\servername\sharename\file1.doc.
Parameters - where a URL contains parameters captured from a previous point, these can be added into this box to be added to the URL. For example: Google Maps contains post codes which would be added in here. Databoxes (bookmarks) can be dropped into this field. Test - this enables any defined URLs, including bookmarked databoxes and any relevant parameters, to be tested.
Width - moving the slider left or right changes the width of the Message. Use the Test button to preview how changes you have made affect the appearance of the Message for the Operator.
Click the Edit button to start making changes. To edit the Message text itself, either click in the Preview pane or the Text button. You will see an HTML editor with many formatting functions available for your use:
Databoxes (aka bookmarks) will be displayed in the navigation pane. These can be dragged/dropped onto the Message body or by positioning the cursor in the Message body, click the '+' sign.
To add spacing above the message move the insertion cursor to the start of the text and use one of the following techniques to insert a space.
Press <space> before you press <enter> to create a new 'empty' paragraph at the top of the message.
or...
Hold SHIFT while pressing RETURN to insert a blank line at the beginning of the paragraph. If you find the top spacing 'disappears' after you save the message, you may have created a completely empty paragraph (with no content) which is still in the underlying html but does not display in the browser. To rectify this, use one of the techniques above. You should also 'clean-up' the underlying html by clicking the 'Source' button in the Formatting Menu and manually removing the empty <p>.....</p> at the start of the message.
