Configuring Log Call

The changes to log the Keyfax call within ActiveH Desktop.

Please Contact Us for assistance editing your MISExchange.xml file.

The changes to simply log the call in MIS (where no task or repair has been generated in Keyfax) affect two areas:

1. Keyfax Client. You will need to install Version 4.0.0.30 or greater.

2. MIS mappings. Upon launch/return Keyfax maps fields in / out of ActiveH. These mappings are contained within the configuration file MISExchange.xml. It will be necessary to establish default values for all Call-Level items (although these can be overridden by scripting) i.e.

• Call Classification

• Call Type (aka Category)

• Call Source

• Call Priority

You will need to refer to MIS who should be able to advise regarding the numeric codes that are relevant to your installation.