# Video Call

Keyfax supports integration with [Fixzy Assist](https://www.fixzy.co.uk/) to allow you to integrate video with your scripts meaning you could, for example...

* Capture ASB as it is happening
* Have subject matter experts assist on more difficult repairs without attending to ‘inspect’
* Have advisors help residents who are vulnerable (or who have poor eyesight) by
  * Confirming what the boiler make is
  * Talking them through resetting the boiler
  * Just seeing exactly what the issue is

{% hint style="info" %}
Note that Video Calls may not be configured in your installation. For more information contact Omfax Systems.
{% endhint %}

Choose **Video Call** from the Questions list and you will be presented with this screen: 

<div align="center"><figure><img src="/files/Vr9WVNFZKlBRZqPOP6ke" alt=""><figcaption><p>The Video Call question type </p></figcaption></figure></div>

### Properties

* Admin Display -&#x20;
* Operator Display -
* Full Name
* Email -&#x20;
* Mobile -&#x20;
* Mandatory - Determines if a video call must be completed.
* Record value -&#x20;

### Auto-populating the question's fields

To automatically populate the Fixzy Assist Full Name, Email & Mobile form fields that appear when the Fixzy Assist question is presented within Keyfax scripts you can use the Full Name, Email & Mobile data sources available when editing the Fixzy Assist question via Keyfax admin tools to control how these fields are populated...

<div align="center"><figure><img src="/files/8PVTvze8FUlqQoK3bjMn" alt=""><figcaption><p>Providing data for input fields</p></figcaption></figure></div>

### User Experience

In the scenario where there is a need to start a video session with a caller, the advisor/call handler can proceed to a Video Call question where they will be presented with the following dialogue &#x20;

<div align="center"><figure><img src="/files/ZmL0GLnW9TAs7dgci80x" alt=""><figcaption><p>The Fixzy Assist 'Question'</p></figcaption></figure></div>

<div align="center"><figure><img src="/files/kOSbMCWZlCUCNvpef34K" alt=""><figcaption><p>Text with a Link to start a video session</p></figcaption></figure></div>

<figure><img src="/files/diIHY4E6o9abai7sGn9u" alt=""><figcaption><p>Example Fixzy Assist email notification</p></figcaption></figure>

<div align="center"><figure><img src="/files/TRgYPkRIrN2WxyctJSkH" alt=""><figcaption></figcaption></figure></div>

<div align="center"><figure><img src="/files/31hmGt69qAKdumjHWP7N" alt=""><figcaption></figcaption></figure></div>

<div align="center"><figure><img src="/files/U1OTQWf30qNSfTHuWBnF" alt=""><figcaption></figcaption></figure></div>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keyfax.biz/product-suite/admin/entities/questions/video-call.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.