Video Call

Keyfax supports integration with Fixzy Assist to allow you to integrate video with your scripts meaning you could, for example...

• Capture ASB as it is happening

• Have subject matter experts assist on more difficult repairs without attending to ‘inspect’

• Have advisors help residents who are vulnerable (or who have poor eyesight) by

  • Confirming what the boiler make is

  • Talking them through resetting the boiler

  • Just seeing exactly what the issue is

Choose Video Call from the Questions list and you will be presented with this screen:

Properties

• Admin Display -

• Operator Display -

• Full Name

• Email -

• Mobile -

• Mandatory - Determines if a video call must be completed.

• Record value -

Auto-populating the question's fields

To automatically populate the Fixzy Assist Full Name, Email & Mobile form fields that appear when the Fixzy Assist question is presented within Keyfax scripts you can use the Full Name, Email & Mobile data sources available when editing the Fixzy Assist question via Keyfax admin tools to control how these fields are populated...

User Experience

In the scenario where there is a need to start a video session with a caller, the advisor/call handler can proceed to a Video Call question where they will be presented with the following dialogue