> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/admin/entities/questions/video-call.md).

# Video Call

Keyfax supports integration with [Keyfax KeyNect](/product-suite/keyfax-keynect.md) to allow you to integrate video with your scripts meaning you could, for example...

* Capture ASB as it is happening
* Have subject matter experts assist on more difficult repairs without attending to ‘inspect’
* Have advisors help residents who are vulnerable (or who have poor eyesight) by
  * Confirming what the boiler make is
  * Talking them through resetting the boiler
  * Just seeing exactly what the issue is

{% hint style="info" %}
Note that Video Calls may not be configured in your installation. For more information contact Omfax Systems.
{% endhint %}

Choose **Video Call** from the Questions list and you will be presented with this screen: 

<div align="center" data-with-frame="true"><figure><img src="/files/Vr9WVNFZKlBRZqPOP6ke" alt=""><figcaption><p>The Video Call question type </p></figcaption></figure></div>

### Properties

* **Admin Display** - a descriptive name to identify the Question within the system
* **Operator Display** - the Question text as displayed to the Operator
* **Full Name** - The name displayed in the SMS and email
* **Email** - The email address of the recipient
* **Mobile** - The mobile number of the recipient
* **Mandatory** - Determines if a video call must be completed
* **Record value** - Records the URLs of any captured media in the recorded text

### Auto-populating the question's fields

To automatically populate the Full Name, Email & Mobile form fields that appear when the Video Call question is presented within Keyfax scripts you can use the Full Name, Email & Mobile data sources available when editing the question via Keyfax admin tools to control how these fields are populated...

<div align="center" data-with-frame="true"><figure><img src="/files/8PVTvze8FUlqQoK3bjMn" alt=""><figcaption><p>Providing data for input fields</p></figcaption></figure></div>

### User Experience

In the scenario where there is a need to start a video session with a caller, the advisor/call handler can proceed to a Video Call question where they will be presented with the following dialogue &#x20;

<div data-with-frame="true"><figure><img src="/files/NKbODAhJmFa2x6EEZDEg" alt=""><figcaption></figcaption></figure></div>

1. Click “Send Link & Join Video Call”.
2. Click “Join Video Call”.

<div data-with-frame="true"><img src="https://docs.keyfax.biz/~gitbook/image?url=https%3A%2F%2F2882349412-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MARm6St_qFGM52R3pBa%252Fuploads%252FnsWDwHotyDikxTUhgDc8%252FKeyNect%2520Question2.png%3Falt%3Dmedia%26token%3Da1fa45b8-9168-4e47-9038-0df99f9a702e&#x26;width=768&#x26;dpr=3&#x26;quality=100&#x26;sign=f59854ba&#x26;sv=2" alt="" height="354" width="542"></div>

3. Mobile user joins the call.
4. Once connected, the KeyNect call then follows the process explained here: [KeyNect Two Way Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/starting-a-call/keynect-two-way-call).
5. End the KeyNect call and close the tab for the KeyNect call.
6. A record of any resources will appear in the Keyfax window. Clicking a file will open it in the KeyNect portal.

<div data-with-frame="true"><img src="https://docs.keyfax.biz/~gitbook/image?url=https%3A%2F%2F2882349412-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MARm6St_qFGM52R3pBa%252Fuploads%252FJOnqf3JOZINxavtIEs4n%252FKeyNect%2520Resources%2520in%2520Keyfax.png%3Falt%3Dmedia%26token%3Da4088780-fbe5-4a88-9360-3c63f89979dc&#x26;width=768&#x26;dpr=3&#x26;quality=100&#x26;sign=951b0a36&#x26;sv=2" alt="" height="449" width="774"></div>

7. Click “Submit Video Call”.
8. Click “Submit Video Call” again.

<div data-with-frame="true"><img src="https://docs.keyfax.biz/~gitbook/image?url=https%3A%2F%2F2882349412-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MARm6St_qFGM52R3pBa%252Fuploads%252FRE7JyYuCiuKoqgEREzKv%252FKeyNect%2520Submit%2520Call.png%3Falt%3Dmedia%26token%3Dc9f13925-ddde-45d6-ba5e-557f83772244&#x26;width=768&#x26;dpr=3&#x26;quality=100&#x26;sign=1786c3c1&#x26;sv=2" alt="" height="244" width="641"></div>

9. Complete the script as required.
10. A copy of the media files will be available in the **Current Call tab**.

<div data-with-frame="true"><figure><img src="/files/G6yTOeiSwZSdQo0Hj67Z" alt=""><figcaption></figcaption></figure></div>

11. And on the **results summary page**.

<div data-with-frame="true"><figure><img src="/files/QZ77uDzMItKRCIR3Q2Fa" alt=""><figcaption></figcaption></figure></div>

12. Any “Call notes” captured on the KeyNect call will be stored in the “Additional information” field:

<div data-with-frame="true"><figure><img src="/files/q6WedylZODrXvNwffzbw" alt=""><figcaption></figcaption></figure></div>

13. Click “Submit” to complete the script.

<div data-with-frame="true"><img src="https://docs.keyfax.biz/~gitbook/image?url=https%3A%2F%2F2882349412-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MARm6St_qFGM52R3pBa%252Fuploads%252FD8COPw2X404iPlEClMzj%252FKeyNect%2520Submit%2520Script.png%3Falt%3Dmedia%26token%3D5470afe6-d1f9-4ecb-9167-fbc4e2e64a30&#x26;width=768&#x26;dpr=3&#x26;quality=100&#x26;sign=c2419465&#x26;sv=2" alt="" height="358" width="643"></div>

14. The URLs for the media files can be recorded in the description and are also returned as part of the Keyfax Export XML details. Workflow may be needed within your IT systems to write the URLs into the Housing Management System.