Video Call

Integrating video recording sessions with your scripts

Keyfax supports integration with Fixzy Assist to allow you to integrate video with your scripts meaning you could, for example...

• Capture ASB as it is happening

• Have subject matter experts assist on more difficult repairs without attending to ‘inspect’

• Have advisors help residents who are vulnerable (or who have poor eyesight) by

  • Confirming what the boiler make is

  • Talking them through resetting the boiler

  • Just seeing exactly what the issue is

Note that Video Calls may not be configured in your installation. For more information contact Omfax Systems.

Choose Video Call from the Questions list and you will be presented with this screen:

The Video Call question type

Properties

• Admin Display -

• Operator Display -

• Full Name

• Email -

• Mobile -

• Mandatory - Determines if a video call must be completed.

• Record value -

Auto-populating the question's fields

To automatically populate the Fixzy Assist Full Name, Email & Mobile form fields that appear when the Fixzy Assist question is presented within Keyfax scripts you can use the Full Name, Email & Mobile data sources available when editing the Fixzy Assist question via Keyfax admin tools to control how these fields are populated...

Providing data for input fields

User Experience

In the scenario where there is a need to start a video session with a caller, the advisor/call handler can proceed to a Video Call question where they will be presented with the following dialogue

The Fixzy Assist 'Question'

Text with a Link to start a video session

Example Fixzy Assist email notification