Open Housing
Open Housing is Capita's flagship Housing Management System.
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Open Housing is Capita's flagship Housing Management System.
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Previously an IBS product, Open Housing is Capita's (CSS) flagship Housing Management System. Currently, none of the Keyfax Startup fields are parameterised, rather a custom program is used to configure the system at each site. This allows all the start up parameters to be individually set by different rules for each site (but usually very similar) and more importantly allows site specific interpretation of the export.xml to create repair requests. A 'hook routine' lives in a file called keyfax.p (Progress source code file - originally written by IBS).
This .p file has to be complied to an executable Progress file. After the compilation process is complete, you will have an executable, usually with a '.pbd’ suffix.
Sites that have a Progress Developer license can make changes to their bespoke code and compile them, but many Capita/IBS customers will not have this facility, and would need to approach Capita for a change to be made.
The host reads the export.xml created by Keyfax and uses the data to pre-load fields in the job logging screen.
Note that the Client is in effect early-bound to the Keyfax OCX. A .WRX file holds the GUID of the KeyfaxEx.Keyfax Class. Note that this has changed as of v4.0.0.29 of the Keyfax Client.
UP to 4.0.0.28
{60B6DF9A-85E5-4C49-A177-A14FAC58D322}
4.0.0.29 OR GREATER
{E4F93A9C-C214-4CB0-BC40-A58D96C861C3}
Although the Repair Diagnostics integration has been available for many years, integration with Keyfax General Enquiries is a recent development. Fortis provided a spreadsheet listing the translation they require from Keyfax codes to CRM parameters e.g. selecting Action Code XYZ as part of a script, this should result in CRM Category Code ABC being displayed in CRM on return from Keyfax. The custom translation is carried out in a new separate custom procedure (crmpopulate.p) so the translation can be tweaked at each site going forward.
Note that this is used to apssconfig details to Keyfax (no further details currently available TGH July 2023):
