Keyfax Architecture

An overview of the Keyfax architecture.

Keyfax Staff

Keyfax is designed as a three-tier application which is controlled (typically but not exclusively) by a Housing management System (HMS) host application that requires the ability to diagnose Repair or Enquiry data.

The following schematic describes the Keyfax V4.x architecture in a typical Call Centre environment:

Note that a single Keyfax installation can support an infinite number of instances. In the above diagram, this is depicted by the two databases, two sets of scripts etc. Access to a particular instance is controlled by the passing of configuration data to Keyfax upon launch(i.e. Company Code).

Instances can also share the same database.

Keyfax Self-Service

For self-service environments, Keyfax is usually launched via a client website or public facing portal: