Troubleshooting

The Globe

There are a number of reasons that can cause Academy's Globe to either not appear or be greyed out (i.e. disabled): If the Globe does not appear...

• for a specific user, disabling and enabling the account in Academy has been known to resolve this.

• for all users, it is likely that the Keyfax Client is not (or has been incorrectly) installed.

If the Globe is greyed out...

• it may be that the user has selected a void or cancelled property.

• Repair Logging permission is set to read-only (it should be read/write). In the screenshot below, both the highlighted lines need to be checked:

Jobs not being created in Housing

If you only have Capita Housing open (Outlook, Office and other applications are OK to have open) and use Keyfax it drops the repair back into Housing OK. If you have Capita Housing AND Capita Revenues V77 (V76 worked OK), then when you submit the repair it fails to go into Housing. If you shutdown Capita Revenues then open up a property in Housing the repair submits back into Housing OK.