> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/integrations/host-systems/civica/civica-cx/inspections.md).

# Inspections

You can see an example inspection created by Keyfax within Civica CX below\...

<figure><img src="/files/seMjYY4EFyae074OG4FN" alt=""><figcaption></figcaption></figure>

To create Inspections within Civica CX from the Keyfax and Civica CX integration you must first define a list of available Inspection Types within your CxMappings.xml file as shown below\...

```
<Admin active="1">    
    <List id="inspectionTypes">
      <Item value="0">Service</Item>
      <Item value="1">Pre Inspection</Item>
      <Item value="2">Post Inspection</Item>
    </List>
  </Admin>
```

When editing a service within Keyfax Administrator Tools with the Keyfax and Civica CX integration enabled a new "Service Type" drop down list will be available for each service.&#x20;

You can change the service type via this drop down list for any existing service to one of the configured inspection types obtained from the `CxMappings.xml` file to ensure an inspection is created when Keyfax completes and not a works order.