Inspections

You can see an example inspection created by Keyfax within Civica CX below...

To create Inspections within Civica CX from the Keyfax and Civica CX integration you must first define a list of available Inspection Types within your CxMappings.xml file as shown below...

<Admin active="1">    
    <List id="inspectionTypes">
      <Item value="0">Service</Item>
      <Item value="1">Pre Inspection</Item>
      <Item value="2">Post Inspection</Item>
    </List>
  </Admin>

When editing a service within Keyfax Administrator Tools with the Keyfax and Civica CX integration enabled a new "Service Type" drop down list will be available for each service.

You can change the service type via this drop down list for any existing service to one of the configured inspection types obtained from the CxMappings.xml file to ensure an inspection is created when Keyfax completes and not a works order.