> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/integrations/host-systems/civica/civica-cx/inspections.md).

# Inspections

You can see an example inspection created by Keyfax within Civica CX below\...

<figure><img src="https://2882349412-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MARm6St_qFGM52R3pBa%2Fuploads%2F4JJtD8MIO3TpCdvFFrM5%2Fimage.png?alt=media&amp;token=27bb071d-4d83-4438-9f5a-0fa5777fa743" alt=""><figcaption></figcaption></figure>

To create Inspections within Civica CX from the Keyfax and Civica CX integration you must first define a list of available Inspection Types within your CxMappings.xml file as shown below\...

```
<Admin active="1">    
    <List id="inspectionTypes">
      <Item value="0">Service</Item>
      <Item value="1">Pre Inspection</Item>
      <Item value="2">Post Inspection</Item>
    </List>
  </Admin>
```

When editing a service within Keyfax Administrator Tools with the Keyfax and Civica CX integration enabled a new "Service Type" drop down list will be available for each service.&#x20;

You can change the service type via this drop down list for any existing service to one of the configured inspection types obtained from the `CxMappings.xml` file to ensure an inspection is created when Keyfax completes and not a works order.