> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/integrations/host-systems/activeh-desktop/mis-configuration/priorities-configuration.md).

# Priorities Configuration

Priority codes defined against Repairs raised in Keyfax must correspond with priorities defined in MIS-AMS. On the Keyfax side, this will normally have beeb scripted but will need defining in MIS-AMS via the Tools/Priorities. For Repairs via CRM priorities in MIS must be flagged for use by BOTH 'CRM & Tasking' and 'Repairs & Contractors' (these are two check boxes found in 'Functional Areas' list in the Tools/Priorities dialog when editing a priority).

<figure><img src="/files/7nmJmt9CYzgj1P7MlCQ3" alt=""><figcaption></figcaption></figure>