# Known Issues

### Omfax script submission error

This appears to be a *catch-all* error message that can be displayed on returning to the portal after a diagnostic. There should be more detail in the Customer Portal Error Log. Please check with MIS if you do not have access to this as Omfax typically do not have access.

Known possible reasons are:

1. A diagnostic script ENDS but no SOR has been generated during the script. Either an SOR must be returned to the portal or the script should CANCEL. It would be reasonable to expect that the portal handles this situation more gracefully. 
2. A diagnostic script does not set some other export value expected by the portal. This may vary by customer and could include any of the below.
   * CallType
   * CallClassification
   * CallPriority
   * JobCode
3. Permissions not being assigned to an auditing table.  MIS were unable to determine why these permissions did not exist, however it appears that the table had potentially been dropped and re-created shortly before the problem came to light.  It is understood that this audit table was held against a UDE (User Defined Elements) table. This is unlikely to occur at other sites but is recorded here for completeness.
4. On one occasion, this error required MIS to restart the webconnector service. This was after a period of slow responses when it was taking a long time from submission to processing requests.


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