Previous Releases
Release notes for previous versions of the Keyfax Client.
Ticket numbers are listed, e.g. KFX-01234-A1B1 and this will usually indicate the item is linked to an original Support issue.
4.0.0.40
25/08/2022
ALL
KFX-01187-K1H6 Drilling into 'Keyfax has disabled status notifications' and freeze. A new configuration setting in KF40install.ini: StopTimerOnError (default is 'don't stop' i.e. '0'). If the call to GetKeyfaxStatusInternal fails or times out this will determine if the polling is to stop. At this time, a revamped 'heavy load' message is output.
4.0.0.39
09/02/2022
MIS-AMS CRM
KFX-06479-J7R9 even if no SOR is generated, we should still be creating a Repair Request. New setting in MISexchange mappings MapOut\@alwaysCreateRepairRequest (SW)
4.0.0.38
11/01/2022
MIS-AMS CRM
Reverse 4.0.0.36
4.0.0.37
09/12/2021
MIS-AMS CRM
KFX-01017-X3T3 Added MISActionCount to pick up Inspections (CHOICE)
4.0.0.36
04/06/2021
MIS-AMS CRM
Update reversed (combined Config/webserver support)
4.0.0.35
04/06/2021
MIS-AMS CRM
KFX-04679-J7R9 Configurably output ScriptPath when processing Call-level properties only . Requires new config setting in MISexchange.XML i.e. MapOut\@saveScriptPathCallLevel_MODE where MODE is RD (repairs) or FL (enquiries). (SW)
4.0.0.34
23/03/2021
ALL
Block attempts to relaunch the Keyfax scripts within a configurable number of seconds since the previous launch. It addresses issues where the Client can be invoked twice by a host system, usually by a doubleclick or multiple clicks, often when response times are slow. It requires a new top level configuration setting ClientConfig\MinPeriodBetweenLaunching which defines a number of seconds. The default is 10 seconds. (ORB)
4.0.0.33
17/08/2020
MIS-AMS CRM
Always output call level Description when handling Repairs+Tasks. (WHG) Handle single quotes when mapping data in/out (SW)
4.0.0.32
15/07/2020
ORCHARD
Include KF_Archouse.exe v1.0.0.8 - this supports latest Keyfax components (i.e. OCX).
4.0.0.31
16/06/2020
ALL
Increase default window size to accomodate responsive design (Keyfax 4.2 or greater). Ensure popup window position and size persist.
4.0.0.30
01/11/2018
ALL
Additional tracing to assist support. MIS Repairs+Tasks - handle jobs without SOR when task exists.
4.0.0.29
04/04/2018
ALL
Support CallerID, originally for the OPENhousing integration (CHP) Fixes to Keyfax Launcher (test program); some previous versions had been failing due to OCX errors. IMPORTANT: This round of changes has broken binary compatibility so this will affect any early-bound (non-MIS) integrations; specifically, this affects: OPENhousing using the Class Id (CLSID) (custom WRX) and Capita Academy using the TypeLib Globally Unique ID (GUID).
In order to use v4.0.0.29 (or greater), the necessary code changes to Capita's Academy/Open Housing need to be made to reflect the new GUIDs above (some sites, through licence arrangements, have the ability to make changes and recompile modules themselves). Please consult your technical support at Capita Software Services. You should ensure that custom changes are located in the custom folder to ensure they are not overwritten during subsequent upgrades. (CHP, NCC, SHT)
CLSID (OPENhousing)
TypeLib GUID (Academy)
Previously
{60B6DF9A-85E5-4C49-A177-A14FAC58D322}
{7EADF07A-3779-4061-8923-7A556490257F}
v29+
{E4F93A9C-C214-4CB0-BC40-A58D96C861C3}
{5BA79BC6-F3DC-4DBB-B49A-C4BAC757682A}
4.0.0.28
22/03/2018
MIS-AMS CRM
KFX-04153-G3S5: Keyfax Email tasks (non MIS) should be ignored when sending task data back to ActiveH (WHG)
4.0.0.27
16/03/2018
MIS-AMS CRM
Repairs with Tasks for MIS. Ensure that on returning to ActiveH, the Call's Description field only contains the Scriptpath and does not prepend the Description with the Fault Text (i.e. the Note contents).
4.0.0.26
25/01/2018
MIS-AMS CRM & Others
Tracing output to individual files e.g. KeyfaxDebug_JSMITH.log. Set config (e.g.) Debug\@file="1", @folder="\\WebserverDebugFiles$ and CSV list of users in @user="JSmith,GWatson". Fix issue when company-specific ClientConfig details not picked up due to wrong case! In Set Gateway, prevent re-entry as a result of doubleclicks in CRM
4.0.0.25
03/01/2018
MIS-AMS CRM & Others
Repairs with Tasks* for MIS - ensure that ScriptPath isn't written out to the Task's description, so for both RD and ENQ... - Task’s Description field contains task details, address, comments etc - Call’s Description field contains the Script path *The modification for Repairs+Tasks requires additional Exchange mapping settings. Increased size of popup window to accomodate wider left hand menu tree.
4.0.0.24
16/11/2017
MIS-AMS CRM
Support for Scheme_Code, LA_Code, Block_Code and Road_Code when Keyfax is launched from Response Repairs. Previously, these codes were only supported in Enquiries mode when launched from CRM (or after script-jumping into Repair Diagnostics from Enquiries). This change relies on updates to the MISexchange configuration & mapping file as well as the Startup XML template (startupRD_MIS.xml) (HHA)
4.0.0.23
16/07/2017
ALL
KFX-03940-S1D4: Additional tracing to detect relaunching of popup after completion.
4.0.0.22
04/05/2017
CAPITA HOUSING
KFX-03901-V7N0: Additional tracing when launching EXE on completion (e.g. EXTEVENT.EXE)
4.0.0.21
05/04/2017
MIS-AMS CRM/Others
KFX-03889-Y4Y9: MIS Inspections weren't being raised. Force tracing for user 'omfax' or any other user listed in the config's Debug\@user CSV list. Write to KeyfaxDebug files in Debug\@folder if specified. KFX-03901-V7N0: Additional tracing when launching EXE on completion. KFX-03903-R0C8: add StartupTimePeriodMs support (was hard coded as 10000 (10 seconds) in attempt to minimise problems with timeout on launch.
4.0.0.20
10/02/2017
ALL
KFX-03845-H6X1: Handle windows Close button cleanly by offering options to Continue or Cancel (some host systems struggle if the Keyfax pop-up isn't dismissed cleanly) (OG)
4.0.0.19
27/01/2017
MIS-AMS CRM
Under ticket KFX-03834-F0B8: 1) Prevent replication of EnquiryText in Description (could cause Error 5 in ProcessMISRequestTasks (line 1270) when returning multiple MIS Emails to host). 2) Correct Description string handling (call to 'Left' could fail with negative Length parameter).
4.0.0.18
04/07/2016
MIS-AMS CRM
Make the Gateway property CallerID available for use as well as properties of the DesktopTask object (embedded in the gateway), the most likely property of interest being CallID.
4.0.0.17
25/02/2016
ALL
KFX-03499-Z1N0: The installation program now warns/advises installers/system builders about Mapped Drives and displays the target folders. Once images are generated for deployment (e.g. 'Gold Build'), if the mapped drives (possibly used during the installation) are not present at runtime, the Client will be inoperable; this will usually display a 'Cannot access drive X:' message.
4.0.0.16
12/01/2016
MIS-AMS CRM
Ensure that when the Keyfax Client counts the number of tasks generated (finding zero tasks means the Log Call functionality kicks in) it differentiates between Keyfax tasks (e.g. Emails) and MIS tasks (Emails/Letters etc) in order that Keyfax auto-generated emails (and the tasks they produce) do not prevent the Log Call functionality from working
4.0.0.15
05/01/2016
ALL
Adjustments for fast processors
4.0.0.14
27/10/2015
MIS-AMS CRM
4.0.0.13
27/04/2015
DUAL HOST
Support SkipInformHostApp parameter in KFserverConfig.xml to allow Academy and OPEN to co-exist on the same desktop. Now it is possible to override Keyfax 'exit' processing, e.g. skip call to EXTEVENT.EXE.
4.0.0.12
06/03/2015
MIS-AMS CRM
For 'Log Call' functionality, this fixes a problem whereby the default Call Classification and Type values were being passed back to CRM, rather than the returned Scripted values.
4.0.0.11
11/12/2014
MIS-AMS CRM
For Repairs, allow Additional_Info (or other items) to be passed through to the Call Description. This requires an update to the MISexchange file, e.g. It requires the following directive in MISexchange: <MISTask obj="CRQTask" target="AppendCallDescription" dtype="varchar" length="2000" type="RD" KFparent="Repair" KFsource="../Additional_Info" KFsourceType="MIS_REPAIR" sql="" /> This directive will cause pre 4.0.0.11 Clients to fail as they will find the above directive and attempt to set a target property of "AppendCallDescription", which does not exist!
4.0.0.10
27/11/2014
MIS-AMS CRM
Updated DLL to ensure ActionCount is considered in the Log Call functionality as it is preventing the proper creation of Inspections and their fields.
4.0.0.9
3/02/2014
Orchard Housing
(Orchard Housing) handle rogue spaces in KF_archouse.exe's command Line, e.g. /FN: "\\path"
4.0.0.8
27/01/2014
MIS-AMS CRM
4.0.0.7
27/09/2013
MIS-AMS CRM
Minor bugfix required for 'Log Call' functionality
4.0.0.6
03/09/2013
MIS-AMS CRM
Process *all* SetCallLevel directives and use 'default="nnnn" attribute if supplied for 'Log Call' support.
4.0.0.5
26/07/2013
MIS-AMS CRM
Reset mMode when IV dismissed. May have been launched in FL Enquiry mode only for user to switch into RD. This was causing problems in the new call to RepairCount to deduce if Log Call skeletal entry can be written to the gateway.
4.0.0.4
27/07/2013
MIS-AMS CRM
Rebuilt to include TestOcx_MIS.exe which supports the property Priority_ID in it's 'dummy' CTskTask object (otherwise you'll get Error 438 ProcessMISRequestTasks Line 1120)
4.0.0.3
22/02/2013
MIS-AMS
Read default values for Priority_ID (FL) and PriorityID (RD) from MISexchange MapOut sections as these values must be mapped out for 'Log Call' functionality.
4.0.0.2
21/02/2013
MIS-AMS CRM
Further modifications for 'Log Call' processing (as per MIS-AMS)
4.0.0.1
23/01/2013
ALL
Include debug version of keyfax32.dll (which could be switched to if necessary). Add support for OriginatingSystem in OCX and DLL
4.0.0.0
15/01/2013
MIS-AMS CRM
Initial support for 'Log Call' functionality
3.2.0.41
19/08/2012
MIS-AMS CRM
Additional tracing to try to track down problem "unable to launch Repair Request".
3.2.0.40
06/10/2011
ALL
Ignore setting of Company Code to empty string (arose from Civica UHW testing). The Client thinks that the config code has changed, and it overrides the ConfigCode registry setting.
3.2.0.39
25/08/2011
Orchard Archouse Plus
AddToTaskBar support in KF32install.ini. Change arose because users need to switch from Keyfax to another app and if they click back onto Orchard, by getting focus it thinks that Keyfax has returned, no export XML is found and Keyfax isn't visible in the taskbar! Not clicking Orchard is a Training issue.
3.2.0.38
17/11/2010
MIS-AMS CRM
Ensure Keyfax window is closed on Cancellation
3.2.0.37
05/11/2010
Orchard Housing
To address problem where 000's of rows of history against a null TenantID, added the /TI: argument in order that Orchard can send this through on the command line to KFarchouse.exe.
(earlier details available on request)
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