Populating Assigned To

Configuration settings are published for information purposes only. Unless express consent has been granted, changes to configuration settings must only be made by Omfax Systems/Touch-Base Ltd technicians or their representatives.

The following is an extract from the MISExchange XML file. This extract contains the modified line (highlighted in blue) that is required to populate the ‘Assigned To' field at User Task Level .

<MISTask obj="CTSKTask" target="AssignedTo" dtype="int" length="4" type="FL" KFparent="" KFsource="AssignedTo" KFsourceType="MIS_ACTION" sql="select o.hierarchy_ID from shared_organisation_hierarchy_t o (nolock) join shared_users_t s (nolock) on s.user_id = o.user_id where s.username_vc = '[value]'" />

This specifies how to populate the Assigned To field. Amendments need to be made to the Keyfax database, and the selection of an ‘Assigned To' username needs to be manually scripted in Keyfax.

You can see this in context below...

<MISTask obj="CTSKTask" target="" dtype="" length="" type="FL" KFparent="Action" KFsource="ActionCode" KFsourceType="MIS_ACTION" sql="">
	<MISTask obj="CTSKTask" target="Subject" dtype="varchar" length="100" type="FL" KFparent="Action" KFsource="ActionCodeDesc" KFsourceType="MIS_ACTION" sql="" />
	<MISTask obj="CTSKTask" target="Priority_ID" dtype="int" length="4" type="FL" KFparent="Action" KFsource="Priority" KFsourceType="MIS_ACTION" sql="" />
	<!-- In V4 : NOTE – IF BEFORE 4.0.1.11 ENSURE THAT THERE IS AN ASSIGNEDTO NODE IN YOUR EXPORT XML -->
	<MISTask obj="CTSKTask" target="AssignedTo" dtype="int" length="4" type="FL" KFparent="" KFsource="AssignedTo" KFsourceType="MIS_ACTION" sql="select o.hierarchy_ID from shared_organisation_hierarchy_t o (nolock) join shared_users_t s (nolock) on s.user_id = o.user_id where s.username_vc = '[value]'" />
	<MISTask obj="CTSKTask" target="Description" dtype="varchar" length="2000" type="FL" KFparent="" KFsource="EnquiryText" KFsourceType="MIS_ACTION" sql="" />
	<MISTask obj="CTSKTask" target="UserClassificationID" dtype="int" length="4" type="FL" KFparent="SubAction[SubActionKey='CallClassification']" KFsource="SubActionValue" KFsourceType="MIS_ACTION" sql="" />
	<MISTask obj="CTSKTask" target="SetGatewayValue" dtype="" length="" type="FL" KFparent="SubAction" KFsource="SubActionValue" KFsourceType="MIS_GATEWAY_VALUE" sql="">
		<MISTask obj="CTSKTask" target="SetGatewayValue.FieldName" dtype="varchar" length="256" type="FL" KFparent="SubAction" KFsource="SubActionKey" KFsourceType="MIS_GATEWAY_VALUE" sql="" />
		<MISTask obj="CTSKTask" target="SetGatewayValue.Value" dtype="varchar" length="255" type="FL" KFparent="SubAction" KFsource="SubActionValue" KFsourceType="MIS_GATEWAY_VALUE" sql="" /></MISTask>
</MISTask>