Setting up Topics

To reveal the assignment of Topics within a Category, simply click the Category in the left-hand Navigation pane:

Unassigned Topics – shows the full list of Topics for the Category that are available for assignment. These are Topics that have been set up in the Master Scripts

Assigned Topics – shows those Topics that are already assigned to be used for this Category in this Script Set. Script Sets can therefore use a unique selection of the Topics available

To assign a Topic, select the required Topic from the Unassigned Topics list and click on the right arrow button.

To unassign a Topic, you must first be in Exclusive Mode, then select the required Topic from the Assigned Topics list and click the left hand arrow button.

Category Images

Topic Hotspots

Images with ‘Hotspot’ areas are displayed to Operators as they select a Category. Hotspots are linked to Topics within the selected Category. By selecting a Hotspot, Operators are selecting the associated Topic.

Click on ‘Topic Hotspots’ to open the Hotspot Editor. This will display the image and the Hotspots with the associated Topics that have been created at the Master Script level. By default, this will be the image displayed to the Operators:

To modify the Hotspot click Edit in the Menu Bar

A message will appear:

If 'Yes' is selected, the changes made at Script Set level will be unique to that Script Set.

To continue, select ‘Yes’ and the following screen will be displayed, showing the hotspot areas have been removed. Admins can either reapply these, upload a new image or select an existing image to use instead.

The Properties shown are:

Image – identifies the image file being used – default images are ‘PNG’ format. ‘GIF’, ‘BMP’ and ‘JPG’ format can also be used.

Display Text – the name for the image to be displayed to Operators.

Upload New Image - click to upload a new image to use for a hotspot.

Select Existing Image - click to select an existing image that has previously been uploaded.

Topic – displays the Topics within the selected Category. Where a Hotspot has not been created a '+' (plus sign) is shown to the right of the Topic. To create a Hotspot for the Topic click the plus sign; a new Hotspot area will be created in the image which can be moved and resized as required (any overlapping areas will be highlighted in red).

Text Pos. - setting the text position of Bottom, Left, Right or Top will add a clickable call-to-action button to the image. This can be used when using an image that has no text labels. This feature provides Administrators greater flexibility to upload their own images and add their own text buttons (v4.4.7 and later only).

Related Image Assignment

Keyfax also provides a facility for Operators to view additional images appropriate to the selected Category; this is visible from the related images tab. Images available within each Category are set up at Master Script level.

Click on ‘Related Images Assignment’ to view the assigned images. The following screen will appear:

Unassigned Images – shows the full list of images for the Category available for assignment. These are images that have been set up in the Master Scripts.

Assigned Images – shows those images already assigned to be used for this Category in this Script Set. Script Sets can therefore use a unique selection of images available.

To assign images, select the required image in the Unassigned Images list and click on the right arrow button.

To unassign an Image, select the required image from the Assigned Images list and click the left arrow.