# Workflow Integration Actions | ActiveH Activity | Keyfax Task Type | | ------------------- | ---------------- | | Send Email | MIS\_Email | | Send Letter | MIS\_Letter | | Send Desktop Task | MIS\_Action | | Send Secure Message | MIS\_Action | | Create HPM Case | MIS\_Action | | Start Workflow | MIS\_Action | * In all cases the submissions of a completed script sequence will result in the creation of a CRM call in ActiveH to act as the initial record of the script being completed. * Any script that includes service items will result in a Repair Request being created in ActiveH with one or more Repair Task Lines and one or more Repairs Works Orders if appropriate. ### ActiveH Activities In all cases we will use the specific data for the action being passed in the XML and will not be using the Action / ActionCodeDescription or Action / Task / Description fields within the ActiveH processing. #### Email This action will use the fields from the MIS\_Email task type as intended to pick up the recipients (To/CC), subject line, and description for the email message as passed back via the XML fields. #### Letter This action will use the fields from the MIS\_Letter task type to determine the letter to produce. #### Task (MIS Action) This action will use the MIS\_Action task type with the following template in the Note area of the action: ``` MISACTION: TASK MISTASKCLASS: MISTO: MISSUBJECT: MISBODY: ``` The priority of the task will be determined by the Priority field passed within the Action node of the XML. #### Secure Message This action will use the MIS\_Action task type with the following template in the Note area of the action: ``` MISACTION: SECURE MISATTACHMENT:

MISSUBJECT: MISBODY: ``` #### HPM Case HPM is a module within ActiveH used for case management for Complaints / ASB / Voids or other processes.This action will use the MIS\_Action task type with the following template in the Note area of the action: ``` MISACTION: CASE MISCASECLASS: MISCATEGORY: MISBODY: ``` #### Start Workflow ``` MISACTION: WORKFLOW MISCASECLASS: BookAppointment ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.keyfax.biz/integrations/host-systems/activeh-desktop/mis-configuration/workflow-integration-actions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.