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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Workflow Integration Actions

ActiveH Activity
Keyfax Task Type

Send Email

MIS_Email

Send Letter

MIS_Letter

Send Desktop Task

MIS_Action

Send Secure Message

MIS_Action

Create HPM Case

MIS_Action

Start Workflow

MIS_Action

  • In all cases the submissions of a completed script sequence will result in the creation of a CRM call in ActiveH to act as the initial record of the script being completed.

  • Any script that includes service items will result in a Repair Request being created in ActiveH with one or more Repair Task Lines and one or more Repairs Works Orders if appropriate.

ActiveH Activities

In all cases we will use the specific data for the action being passed in the XML and will not be using the Action / ActionCodeDescription or Action / Task / Description fields within the ActiveH processing.

Email

This action will use the fields from the MIS_Email task type as intended to pick up the recipients (To/CC), subject line, and description for the email message as passed back via the XML fields.

Letter

This action will use the fields from the MIS_Letter task type to determine the letter to produce.

Task (MIS Action)

This action will use the MIS_Action task type with the following template in the Note area of the action:

MISACTION: TASK
MISTASKCLASS:<classification of ActiveH Task>
MISTO: <name of department or user to task>
MISSUBJECT: <subject line of task>
MISBODY:<body content of task>

The priority of the task will be determined by the Priority field passed within the Action node of the XML.

Secure Message

This action will use the MIS_Action task type with the following template in the Note area of the action:

HPM Case

HPM is a module within ActiveH used for case management for Complaints / ASB / Voids or other processes.This action will use the MIS_Action task type with the following template in the Note area of the action:

Start Workflow

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