# Workflow Integration Actions | ActiveH Activity | Keyfax Task Type | | ------------------- | ---------------- | | Send Email | MIS\_Email | | Send Letter | MIS\_Letter | | Send Desktop Task | MIS\_Action | | Send Secure Message | MIS\_Action | | Create HPM Case | MIS\_Action | | Start Workflow | MIS\_Action | * In all cases the submissions of a completed script sequence will result in the creation of a CRM call in ActiveH to act as the initial record of the script being completed. * Any script that includes service items will result in a Repair Request being created in ActiveH with one or more Repair Task Lines and one or more Repairs Works Orders if appropriate. ### ActiveH Activities In all cases we will use the specific data for the action being passed in the XML and will not be using the Action / ActionCodeDescription or Action / Task / Description fields within the ActiveH processing. #### Email This action will use the fields from the MIS\_Email task type as intended to pick up the recipients (To/CC), subject line, and description for the email message as passed back via the XML fields. #### Letter This action will use the fields from the MIS\_Letter task type to determine the letter to produce. #### Task (MIS Action) This action will use the MIS\_Action task type with the following template in the Note area of the action: ``` MISACTION: TASK MISTASKCLASS: MISTO: MISSUBJECT: MISBODY: ``` The priority of the task will be determined by the Priority field passed within the Action node of the XML. #### Secure Message This action will use the MIS\_Action task type with the following template in the Note area of the action: ``` MISACTION: SECURE MISATTACHMENT:

MISSUBJECT: MISBODY: ``` #### HPM Case HPM is a module within ActiveH used for case management for Complaints / ASB / Voids or other processes.This action will use the MIS\_Action task type with the following template in the Note area of the action: ``` MISACTION: CASE MISCASECLASS: MISCATEGORY: MISBODY: ``` #### Start Workflow ``` MISACTION: WORKFLOW MISCASECLASS: BookAppointment ```