# Exchange Elements {% hint style="info" %} Configuration settings are published for information purposes only. Unless express consent has been granted, changes to configuration settings must only be made by Omfax Systems/Touch-Base Ltd technicians or their representatives. {% endhint %} The `MISExchange.XML` file simply maps information from the Keyfax Export XML to a target in MIS. In most instances, a Keyfax account manager will have to assist with the setup of the MISExchange file and whilst on-site obtain the specific ID's required to populate a target element in MIS. The specific setup required to populate each of these targets is detailed elsewhere in these Help pages. This article is provided to give a break-down of the key lines in the MISExchange for a particular target in MIS. It will also detail the SQL required to obtain the unique MIS ID's that can populate that target. ### DESKTOP TASK LEVEL Call Classification TARGET = Priority\_ID ``` ``` Priorities can be obtained from the standard Priority table menu in ActiveH Desktop. No SQL is therefore required to obtain the Priority ID's ### CALL (CRM) LEVEL Priority * Target = SetCallLevel:CallPriority ``` ``` Priorities can be obtained from the standard Priority table menu in ActiveH Desktop. No SQL is therefore required to obtain the Priority ID's ### CALL (CRM) LEVEL Classification * Target = SetCallLevel:CallClassification ``` ``` **SQL:** ``` SELECT Shared_Classifications_T.Classification_ID, Shared_Classifications_T.Description_VC FROMShared_Classifications_T (NOLOCK) INNER JOIN Shared_Classification_Modules_T (NOLOCK) ON Shared_Classification_Modules_T.Classification_ID = Shared_Classifications_T.Classification_ID AND Module_ID = 25 ``` ### CALL (CRM) LEVEL Call Source * Target = SetCallLevel:CallSource ``` ``` **SQL** ``` SELECT Code_ID, Description_VC FROM Shared_Codes_T (NOLOCK) WHERE Type_ID = 220 ``` ### CALL (CRM) LEVEL Call Type * Target = SetCallLevel:CallCategory ``` ``` SQL ``` SELECT Shared_Codes_T.Code_ID, Shared_Codes_T.Description_VC FROM Shared_Codes_T (NOLOCK) INNER JOIN Shared_Classification_Call_Types_T (NOLOCK) ON Shared_Classification_Call_Types_T.Classification_ID =xxxx and Type_ID = 46 ``` Where `xxxx` is the call classification you need the call types for. ### ActiveH Repairs Job Type * Target = JobTypeID ``` ``` **SQL** ``` SELECT Code_ID, Description_VC FROM Shared_Codes_T (NOLOCK) WHERE Type_ID = 107 ```