# Exchange Elements {% hint style="info" %} Configuration settings are published for information purposes only. Unless express consent has been granted, changes to configuration settings must only be made by Omfax Systems/Touch-Base Ltd technicians or their representatives. {% endhint %} The `MISExchange.XML` file simply maps information from the Keyfax Export XML to a target in MIS. In most instances, a Keyfax account manager will have to assist with the setup of the MISExchange file and whilst on-site obtain the specific ID's required to populate a target element in MIS. The specific setup required to populate each of these targets is detailed elsewhere in these Help pages. This article is provided to give a break-down of the key lines in the MISExchange for a particular target in MIS. It will also detail the SQL required to obtain the unique MIS ID's that can populate that target. ### DESKTOP TASK LEVEL Call Classification TARGET = Priority\_ID ``` ``` Priorities can be obtained from the standard Priority table menu in ActiveH Desktop. No SQL is therefore required to obtain the Priority ID's ### CALL (CRM) LEVEL Priority * Target = SetCallLevel:CallPriority ``` ``` Priorities can be obtained from the standard Priority table menu in ActiveH Desktop. No SQL is therefore required to obtain the Priority ID's ### CALL (CRM) LEVEL Classification * Target = SetCallLevel:CallClassification ``` ``` **SQL:** ``` SELECT Shared_Classifications_T.Classification_ID, Shared_Classifications_T.Description_VC FROMShared_Classifications_T (NOLOCK) INNER JOIN Shared_Classification_Modules_T (NOLOCK) ON Shared_Classification_Modules_T.Classification_ID = Shared_Classifications_T.Classification_ID AND Module_ID = 25 ``` ### CALL (CRM) LEVEL Call Source * Target = SetCallLevel:CallSource ``` ``` **SQL** ``` SELECT Code_ID, Description_VC FROM Shared_Codes_T (NOLOCK) WHERE Type_ID = 220 ``` ### CALL (CRM) LEVEL Call Type * Target = SetCallLevel:CallCategory ``` ``` SQL ``` SELECT Shared_Codes_T.Code_ID, Shared_Codes_T.Description_VC FROM Shared_Codes_T (NOLOCK) INNER JOIN Shared_Classification_Call_Types_T (NOLOCK) ON Shared_Classification_Call_Types_T.Classification_ID =xxxx and Type_ID = 46 ``` Where `xxxx` is the call classification you need the call types for. ### ActiveH Repairs Job Type * Target = JobTypeID ``` ``` **SQL** ``` SELECT Code_ID, Description_VC FROM Shared_Codes_T (NOLOCK) WHERE Type_ID = 107 ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.keyfax.biz/integrations/host-systems/activeh-desktop/mis-configuration/exchange-elements.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.