Questions

What they are and how to use them

Questions are used in your Keyfax scripts to obtain information about an enquiry/diagnostic. They form the main steps in a Script for processing the enquiry in order to obtain an accurate diagnosis in response.

The Navigation Pane shows the Question Selection, containing a list of the questions already built.

Adding a new question via Keyfax Administrator Tools

Question Selection

Questions can be created at either System or Master Script Level for use in the relevant type of script. To appear in a Script Set, a question must be created within the given category, held at Master level.

Level – displays a drop down list of System and Master:

• System - lists all Questions set up at the System level. These are available to all System Scripts and are useful for functionality that is shared by all Scripts.

• Master - lists all Questions set up at Master level. These are available only within the category they are assigned to, when used in Script Sets.

Other ways to tailor the list of Questions:

• Filter - type in characters to search for Questions with the specific text. As you type into the Filter the list will update with Questions matching the Filter criteria selected. Click the Category name to view its Questions.

• Unused - shows any unused questions.

Question types

The supported question types are...

• Address

• Checklist

• Date/Time

• Numeric

• List

• Text

• Dynamic Lists

• File Upload

• External Forms (eForms)

• Video Call

To add a new question, you must first select a Category where you wish to store the Question. The list of question types will not be enabled until a Category selection is made:

The Question Type list (disabled before a target Category is chosen)

NOTE When creating a question it must be created within the category (Master) you wish to use it, otherwise it will not appear at script runtime. If necessary, drag/drop the question in the navigation pane to the correct category.

Moving / Copying Questions

Once created Questions can be moved and/or copied between existing Categories. You may wish to replicate an existing Question from another Category, or to move a Question that has been created in the wrong Category: To do this, click to select the Question that you want to move/copy and use either of the following options:

1. Drag the question into the new category (this should show the pointer icon with no '+').

2. Force the question to be copied by holding the Ctrl key (this should show the pointer icon with '+').

3. The question will be automatically copied if it cannot be moved i.e., if the administrator is not in Exclusive Mode or the Question is already referenced in a Script (this should show the pointer icon with a '+').