> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/admin/known-issues/running-but-not-visible.md).

# Running but not Visible

After launching Keyfax Admin you may see Keyfax running within your task bar or task manager but the Keyfax application may not appear on screen.\
\
This can occur if you previously launched the Keyfax admin tools on an external monitor and have since changed your monitor configuration. Keyfax will persist the previous window location when re-launched. If Keyfax was previously launched on an external monitor and the external monitor has since been disconnected Keyfax may not display on your primary monitor. This can often occur with laptops where you may use an external display.

### Solution

To resolve this issue please follow the steps below\...

1. Close Keyfax or end the KeyfaxAdmin task
2. Navigate to %appdata%\Keyfax Administration\\
3. Delete the `preferences.dat` file within the corresponding version folder
4. Launch Keyfax again and Keyfax should open on your primary monitor

{% hint style="info" %}
**NOTE** For versions before v4.3.1.1 please navigate to `%appdata%\Inter•View Administration\`
{% endhint %}