# Higher priority jobs ### Using the priority export databox How to use the priority export databox to read the service priority and display a message, {% embed url="" %} The following example demonstrates how a **Startup script** uses a SQL Databox to check for previous jobs raised within the past 5 minutes by the same user, on the same property and writes the details into a script Databox. Later, a **Custom Script** checks the details of any previous job found. ### The Startup Script This is the Startup Script which executes Databox Read i.e. **Keyfax.MultiOrderCheck** where the results are written to the Databox **MultipleJobs.Details:**

### The SQL Databox This query will looks for any orders submitted in the last 5 minutes, for the same operator and Asset ID. The query runs against the Keyfax table **syOrder**:

In the WHERE clause, you'll see references to other Databoxes in **{**curly**}** braces, including **Keyfax.DateChecks** below (subtracting 5 minutes from the current time could easily have been done using SQL in the above query but it is split out into a Databox just for demonstration purposes):

A Databox that subtracts 5 minutes from the current time

### Using the results of the above Query The Databox **MultipleJobs.Details** contains a number of Expressions, two of which are Conditional and are checking for values representing the Priority (you will see their use in the **Result script** below).

### The Custom Script If a job is found and it has an **Urgent** priority then the priority of the current job is checked. If the current job is an **Urgent** or **Emergency** priority then nothing is done. If the current job is a **Routine**, the priority needs to increase to an **Urgent** to match the previous job. If there is a job found and it has an **Emergency** priority then the priority of the current job is checked. If the current job is an **Emergency** then nothing is done. If the current job is anything else, the priority needs to increase to an **Emergency** to match the previous job. To add another level of checking, as notification to the Operator, a question is displayed informing the Operator that a priority change is required. If they continue, the priority will be upgraded accordingly.

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