# Clearing Cache

### Clearing browser cache within Keyfax.

## Clearing Cache

The cache is nothing more than a place on your hard disk where the browser keeps things that it downloaded in case they’re needed again.

For instance, when you first visit a page on a site, the browser will typically download a logo or other images so that they can be shown. Every time that you visit a different page on the site, the same images don’t need to be downloaded again; as long as the same image is displayed, it’s already here. Keyfax runs inside a web browser and behaves the same way.

There may be occasions when you need to clear out (or empty) your cache in order to see the very latest page content. It’s not always a caching problem, but because it happens often enough, "clear your browser cache" is often one of the first diagnostic steps that you’ll hear from techie people.

### Internet Explorer 10 and 11 (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.
2. Make sure to *uncheck* **Preserve Favorites website data** and check both **Temporary Internet Files** and **Cookies** then click **Delete**.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
4. Finally, **close all browser windows (including Keyfax if open).**.

### Chrome

1. At the top right, click **the three dot menu** item (normally top right)
2. Click **More tools** then **Clear browsing data**
3. At the top, choose a time range. To delete everything, select **All time**
4. Next to "**Cookies and other site data**" and "**Cached images and files**," check the boxes
5. Click **Clear data**


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