# Product Suite - [Keyfax Administrator Tools](https://docs.keyfax.biz/product-suite/admin.md): Deliver intelligent scripting quickly & easily using Admin Tools - [System Requirements](https://docs.keyfax.biz/product-suite/admin/system-requirements.md): The Keyfax Admin Tools system requirements. - [Installation](https://docs.keyfax.biz/product-suite/admin/installation.md): Learn how to install Keyfax Administrator Tools. - [Logging On](https://docs.keyfax.biz/product-suite/admin/logging-on.md): How to login to Keyfax Administrator Tools. - [Navigation](https://docs.keyfax.biz/product-suite/admin/navigation.md): Learn how to navigate Keyfax Admin Tools. - [Exclusive Mode](https://docs.keyfax.biz/product-suite/admin/exclusive-mode.md): What is it and why is it necessary? - [Script Levels](https://docs.keyfax.biz/product-suite/admin/script-levels.md): Learn about script levels within Keyfax Administrator Tools. - [Master Scripts](https://docs.keyfax.biz/product-suite/admin/script-levels/master-scripts.md) - [Category Editing](https://docs.keyfax.biz/product-suite/admin/script-levels/master-scripts/category-editing.md): How to edit Category properties and Image Hotspots - [Topic Editing](https://docs.keyfax.biz/product-suite/admin/script-levels/master-scripts/topic-editing.md): Editing the properties of a Script Topic - [Self-Service Categories](https://docs.keyfax.biz/product-suite/admin/script-levels/master-scripts/self-service-categories.md): Managing category images for Keyfax Online (e.g. Repairs or Enquiries Self-Service) - [System Scripts](https://docs.keyfax.biz/product-suite/admin/script-levels/system-scripts.md): What they are and when and how to use them. - [Cancel](https://docs.keyfax.biz/product-suite/admin/script-levels/system-scripts/cancel.md): Learn more about cancellation system scripts. - [Priority Justifications](https://docs.keyfax.biz/product-suite/admin/script-levels/system-scripts/priority-justifications.md): Learn more about the Priority Justifications System Script. - [Results](https://docs.keyfax.biz/product-suite/admin/script-levels/system-scripts/results.md): Learn more about the Result System Script. - [Special Instructions](https://docs.keyfax.biz/product-suite/admin/script-levels/system-scripts/special-instructions.md): Learn more about the Special Instructions System Script. - [Startup](https://docs.keyfax.biz/product-suite/admin/script-levels/system-scripts/startup.md): Learn more about the Startup System Script. - [Script Sets](https://docs.keyfax.biz/product-suite/admin/script-levels/script-sets.md): What they are and how to use them - [Category Properties](https://docs.keyfax.biz/product-suite/admin/script-levels/script-sets/category-properties.md): Explaining each property of your Categories. - [Setting up Topics](https://docs.keyfax.biz/product-suite/admin/script-levels/script-sets/setting-up-topics.md): Assigning, unassigning and editing Topic properties - [Topic Properties](https://docs.keyfax.biz/product-suite/admin/script-levels/script-sets/topic-properties.md): An overview of the Topic Properties at Set level. - [Loading Script Sets](https://docs.keyfax.biz/product-suite/admin/script-levels/script-sets/loading-script-sets.md): Present tailored Keyfax scripts based on tenure type, audience or other criteria. - [Script Editing](https://docs.keyfax.biz/product-suite/admin/script-editing.md): Learn how to edit scripts via Keyfax Admin Tools. - [Script Editing - The basics](https://docs.keyfax.biz/product-suite/admin/script-editing/script-editing-the-basics.md): Getting started with script editing. - [References](https://docs.keyfax.biz/product-suite/admin/script-editing/references.md): Using References to locate items in your scripts. - [Testing your changes](https://docs.keyfax.biz/product-suite/admin/script-editing/testing-your-changes.md): How to test changes before releasing them into production. - [Script Flows](https://docs.keyfax.biz/product-suite/admin/script-editing/script-flows.md): Visualise your script structures with script flows. - [Script Entities](https://docs.keyfax.biz/product-suite/admin/entities.md): Entities are the various elements that form the building blocks of your scripts. - [Databoxes](https://docs.keyfax.biz/product-suite/admin/entities/databoxes.md): An introduction to Databoxes within Keyfax. - [Script Data](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/script-data.md): Using Script Databoxes in your scripts - [Host-specific notes](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/script-data/host-specific-notes.md): Managing Script Data Databoxes for different hosts out there... - [SQL Query](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/sql-query.md): Using SQL Query Databoxes in your scripts - [Testing SQL Query Databoxes](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/sql-query/testing-sql-query-databoxes.md): Ensuring your queries work properly - [Import XML](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/import-xml.md): Pulling data into your scripts from the calling host - [Export XML](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/export-xml.md): Returning the results of your diagnostic to the calling host - [System Values](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/system-values.md): What they are and how to use them - [Company Data](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/company-data.md): AKA 'Fixed Text' data. - [Testing Databoxes & Expressions](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/testing-databoxes-and-expressions.md): Ensuring everything works as expected! - [Databox Read](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/databox-read.md): Pulling information out of a Databox - [Databox Write](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/databox-write.md): Using Databoxes - writing to a Databox - [Databoxes in Messages & Tasks](https://docs.keyfax.biz/product-suite/admin/entities/databoxes/databoxes-in-messages-and-tasks.md): Learn how to use Databoxes within messages and tasks. - [Questions](https://docs.keyfax.biz/product-suite/admin/entities/questions.md): What they are and how to use them. - [Address](https://docs.keyfax.biz/product-suite/admin/entities/questions/address.md): Question type used to capture address data. - [Checklist](https://docs.keyfax.biz/product-suite/admin/entities/questions/checklist.md): The question type allowing multiple option selections. - [Date/Time](https://docs.keyfax.biz/product-suite/admin/entities/questions/date-time.md): Describing the Date / Time question type. - [Dynamic Lists](https://docs.keyfax.biz/product-suite/admin/entities/questions/dynamic-lists.md): Lists powered by SQL and how to use them - [Testing Dynamic Lists](https://docs.keyfax.biz/product-suite/admin/entities/questions/dynamic-lists/testing-dynamic-lists.md): Ensuring they work as expected! - [Dynamic List Examples](https://docs.keyfax.biz/product-suite/admin/entities/questions/dynamic-lists/dynamic-list-examples.md): Various examples showing how to use the Dynamic List question type within Keyfax. - [External Forms (eForms)](https://docs.keyfax.biz/product-suite/admin/entities/questions/external-forms-eforms.md): Extending script functionality - [External Forms - Technical](https://docs.keyfax.biz/product-suite/admin/entities/questions/external-forms-eforms/external-forms-technical.md): Expanding on the topic of eForms - [File Upload](https://docs.keyfax.biz/product-suite/admin/entities/questions/file-upload.md): How to handle uploading of images and other file types - [List](https://docs.keyfax.biz/product-suite/admin/entities/questions/list.md): Questions that present a manual list of options. - [Numeric](https://docs.keyfax.biz/product-suite/admin/entities/questions/numeric.md): Question for numbers. - [Text](https://docs.keyfax.biz/product-suite/admin/entities/questions/text.md): Questions that capture Text input. - [Video Call](https://docs.keyfax.biz/product-suite/admin/entities/questions/video-call.md): Integrating video recording sessions with your scripts - [Asset Data](https://docs.keyfax.biz/product-suite/admin/entities/asset-data.md) - [Markers](https://docs.keyfax.biz/product-suite/admin/entities/markers.md): What they are and how to use them. - [Messages](https://docs.keyfax.biz/product-suite/admin/entities/messages.md): Messages inform the operator and end-user - [Testing Messages](https://docs.keyfax.biz/product-suite/admin/entities/messages/testing-messages.md): Check how Messages look to the end user. - [Services](https://docs.keyfax.biz/product-suite/admin/entities/services.md): What Services are and how to use them. - [Host-specific notes](https://docs.keyfax.biz/product-suite/admin/entities/services/host-specific-notes.md): Managing Services for different hosts out there... - [Priorities](https://docs.keyfax.biz/product-suite/admin/entities/priorities.md): What are Priorities and how to use them. - [Tasks](https://docs.keyfax.biz/product-suite/admin/entities/tasks.md): What they are and how to use them - [Enclosures & Attachments](https://docs.keyfax.biz/product-suite/admin/entities/tasks/enclosures-and-attachments.md): How they work with your Tasks - [Continuations](https://docs.keyfax.biz/product-suite/admin/entities/tasks/continuations.md): Adding them to a Task - [Host-specific notes](https://docs.keyfax.biz/product-suite/admin/entities/tasks/host-specific-notes.md): Managing Tasks for different hosts out there. - [Reports](https://docs.keyfax.biz/product-suite/admin/reports.md): Learn about the standard reports available via Keyfax Admin Tools. - [Report Subscriptions](https://docs.keyfax.biz/product-suite/admin/reports/report-subscriptions.md): Learn about subscribing to emailed reports via Keyfax Admin Tools (Keyfax version 4.4.8 and later). - [Databox Examples](https://docs.keyfax.biz/product-suite/admin/databox-examples.md): Various databox examples to help scripters get the most from Keyfax. - [Business Days](https://docs.keyfax.biz/product-suite/admin/databox-examples/business-days.md): How to add business days to today's date. - [Working Hours](https://docs.keyfax.biz/product-suite/admin/databox-examples/working-hours.md): You may want to disable some scripts or use another Script Set... - [Time of day](https://docs.keyfax.biz/product-suite/admin/databox-examples/time-of-day.md): Check if the current time is between a time range. - [Higher priority jobs](https://docs.keyfax.biz/product-suite/admin/databox-examples/higher-priority-jobs.md): Read the Service Priority - [Script Duration](https://docs.keyfax.biz/product-suite/admin/databox-examples/script-duration.md): Work out how long scripts/calls are taking... - [How did it happen?](https://docs.keyfax.biz/product-suite/admin/databox-examples/how-did-it-happen.md) - [Repair Description](https://docs.keyfax.biz/product-suite/admin/databox-examples/repair-description.md): Appending text to the recorded text (breadcrumb) description. - [Concatenating CSV](https://docs.keyfax.biz/product-suite/admin/databox-examples/concatenating-csv.md): How to concatenate CSV values. - [Tenant Handbook](https://docs.keyfax.biz/product-suite/admin/databox-examples/tenant-handbook.md) - [Multi-line Addresses](https://docs.keyfax.biz/product-suite/admin/databox-examples/multi-line-addresses.md) - [Priority / Response Days](https://docs.keyfax.biz/product-suite/admin/databox-examples/priority-response-days.md) - [Contains Text](https://docs.keyfax.biz/product-suite/admin/databox-examples/contains-text.md): Learn how to compare and evaluate text stored within a Keyfax databox. - [Databox Expressions](https://docs.keyfax.biz/product-suite/admin/databox-expressions.md): Learn how to use Keyfax Databox Expressions. - [Text Expressions](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions.md): The most widely used Expressions are based around your textual data. - [CSV](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/csv.md): Returns the nth item in the comma separated list. - [Entry](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/entry.md): Returns an entry from a delimited list at the specified index. - [Exists](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/exists.md): Returns a Boolean to indicate if the Databox value exists. - [FieldMerge](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/fieldmerge.md): Returns a named item from a multi-value Databox (Keyfax version 4.4.8 and later). - [RowMerge](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/rowmerge.md): Merges content from a multi-record-set databox result into a single string (Keyfax version 4.4.8 and later). - [Index](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/index.md): Returns the index of the specified string within the Databox value. - [IndexOf](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/indexof.md): Returns the location of one string within another for a Databox (Keyfax version 4.4.8 and later). - [InList](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/inlist.md): Returns a Boolean to indicate if the specified string exists within the Databox value. - [Item](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/item.md): Returns a named item from a multi-value Databox. - [Len](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/len.md): Returns the number of characters held within the Databox value. - [ListTidy](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/listtidy.md): Removes leading, trailing and duplicated occurrences of the given separator. - [Lower](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/lower.md): Converts any uppercase characters to lowercase. - [PadLeft](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/padleft.md): Insert a number of characters to the beginning of a string. - [Replace](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/replace.md): Returns a string in which a specified sub-string has been replaced. - [Row](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/row.md): Returns a specific row in a multi-record-set databox (Keyfax version 4.4.8 and later). - [RowMerge](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/rowmerge-1.md): Returns a string in list format that contains all referenced data from a multi-record-set Databox (Keyfax version 4.4.8 and later). - [SubStr](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/substr.md): Returns part of a string between two indexes. - [Trim](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/trim.md): Trims (removes) the Databox value of any leading / trailing spaces. - [Upper](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/upper.md): Converts all lower case characters to upper case characters within a Databox value. - [WCase](https://docs.keyfax.biz/product-suite/admin/databox-expressions/text-expressions/wcase.md): Normalise the Databox value. - [Numeric Expressions](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions.md): Functions to format and manipulate numeric Databox data. - [Abs](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/abs.md): Converts a negative number to a positive. - [AsNum](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/asnum.md): Sets the Databox value as numeric. - [Between](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/between.md): Tests if a numeric value is within a specified range. - [Int](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/int.md): Rounds a decimal number to nearest whole number. - [Mod](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/mod.md): Find remainder after division of one number by another. - [Number](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/number.md): Processes the Databox value as numeric. - [Result](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/result.md): Force the evaluation of an expression up to that point. - [Round](https://docs.keyfax.biz/product-suite/admin/databox-expressions/numeric-expressions/round.md): Rounds decimal number to nearest whole number. - [Date Expressions](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions.md): Functions to manipulate and format dates in your Keyfax Databoxes. - [After](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/after.md): Determine if the date is after the specified date. - [AsDate](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/asdate.md): Format a date held in a Databox. - [Before](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/before.md): Determine if the date is before a specified date. - [BetweenDates](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/betweendates.md): Determine if a date is between two dates. - [DateAdd](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/dateadd.md): Adds a specified interval to a Databox value date. - [Day](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/day.md): Gets the day number from a specified date. - [Month](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/month.md): Get the month number from the specified date. - [Now](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/now.md): Returns the current date & time. - [Today](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/today.md): Returns the current date. - [WeekDay](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/weekday.md): Returns the week day as a number for the specified date. - [Year](https://docs.keyfax.biz/product-suite/admin/databox-expressions/date-expressions/year.md): Returns the year for the specified date. - [Number Formatting](https://docs.keyfax.biz/product-suite/admin/databox-expressions/number-formatting.md): Format and convert all or parts of any numeric data. - [Operators And Literals](https://docs.keyfax.biz/product-suite/admin/databox-expressions/operators-and-literals.md): Special operators and literals that can be used within Databox Expressions. - [Logical Expressions](https://docs.keyfax.biz/product-suite/admin/databox-expressions/logical-expressions.md): Logical expressions that can be used within databox expressions. - [Additional Functions](https://docs.keyfax.biz/product-suite/admin/databox-expressions/additional-functions.md): Miscellaneous functions for use in Keyfax Databox Expressions. - [Ds](https://docs.keyfax.biz/product-suite/admin/databox-expressions/additional-functions/ds.md) - [Users](https://docs.keyfax.biz/product-suite/admin/user_maintenance.md): Managing users via the Keyfax Admin Tools. - [Finding active users](https://docs.keyfax.biz/product-suite/admin/user_maintenance/finding-active-users.md): See if other Admins are logged in, and what they're editing. - [Keyfax SSO – via Microsoft Entra ID Support](https://docs.keyfax.biz/product-suite/admin/user_maintenance/keyfax-sso-via-microsoft-entra-id-support.md): Keyfax Single Sign On (SSO) allows password and permissions management to be orchestrated from Microsoft Entra Id allowing users to start Keyfax without entering a username or password. - [Advanced](https://docs.keyfax.biz/product-suite/admin/advanced.md): Advanced options in Keyfax Admin Tools. With 4.4.7 or later. - [Base Task Templates](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates.md): The building blocks for Tasks. - [Email Task Templates](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates/email-task-templates.md): How to set up Email Task Templates for use in your scripts. - [Letter Task Templates](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates/letter-task-templates.md): How to set up Letter Task Templates for use by your scripts. - [Note Task Templates](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates/note-task-templates.md): How to set up Note Task Templates for use by your scripts. - [SMS Task Templates](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates/sms-task-templates.md): How to set up SMS Task Templates for use by your scripts (Keyfax version 4.4.7 and later). - [VoiceSage Task Templates](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates/voicesage-task-templates.md): How to set up VoiceSage SMS and RMM Task Templates. - [Host-specific notes](https://docs.keyfax.biz/product-suite/admin/advanced/base-task-templates/host-specific-notes.md): Managing Base Task Templates for different hosts. - [Export & Import](https://docs.keyfax.biz/product-suite/admin/advanced/export-and-import.md): Use export & import options to copy script types between Keyfax installations. - [Communications Queues](https://docs.keyfax.biz/product-suite/admin/advanced/communications-queues.md): Views communications that are waiting to be sent or have already been sent to addressees. - [Host Operations](https://docs.keyfax.biz/product-suite/admin/host-operations.md) - [ActiveH Operations](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations.md) - [Introduction](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/introduction.md) - [Actions](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/actions.md) - [Databoxes & UDEs](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/databoxes-and-udes.md) - [Emails](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/emails.md) - [Mail Merge Letters](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/mail-merge-letters.md) - [Populating CallType](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/populating-calltype.md): Populating the Call Type in ActiveH CRM - [Populating JobType](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/populating-jobtype.md) - [Repairs Inspection Task](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/repairs-inspection-task.md) - [Repairs Interface](https://docs.keyfax.biz/product-suite/admin/host-operations/activeh-operations/repairs-interface.md) - [Fast Lean Smart](https://docs.keyfax.biz/product-suite/admin/host-operations/fast-lean-smart.md): DRS Scheduling (Powered by FLS VISITOUR Integration) - [Best Practices](https://docs.keyfax.biz/product-suite/admin/best-practices.md): Best practices and help to get the most out of Keyfax Admin Tools. - [Extracting XML from Keyfax tables](https://docs.keyfax.biz/product-suite/admin/best-practices/extracting-xml-from-keyfax-tables.md): Help to pull data in a readable format. - [Script Performance](https://docs.keyfax.biz/product-suite/admin/best-practices/script-performance.md): Factors that influence the speed/efficiency of your scripts. - [Handling multiple rows from SQL](https://docs.keyfax.biz/product-suite/admin/best-practices/handling-multiple-rows-from-sql.md): How your Databoxes can handle multiple rows of data - [HTML Editor](https://docs.keyfax.biz/product-suite/admin/best-practices/html-editor.md): An introduction to some of the possibilities of the HTML text exitor - [Writing SQL Queries](https://docs.keyfax.biz/product-suite/admin/best-practices/writing-sql-queries.md): Some best practices... - [Known Issues](https://docs.keyfax.biz/product-suite/admin/known-issues.md) - [Startup Messages](https://docs.keyfax.biz/product-suite/admin/known-issues/startup-messages.md) - [Running but not Visible](https://docs.keyfax.biz/product-suite/admin/known-issues/running-but-not-visible.md) - [Error 1001 During Install](https://docs.keyfax.biz/product-suite/admin/known-issues/error-1001-during-install.md) - [Stopped Working](https://docs.keyfax.biz/product-suite/admin/known-issues/stopped-working.md) - [Keyfax Staff](https://docs.keyfax.biz/product-suite/staff.md): Enabling busy contact centre service advisors to manage a wide range of resident repair and service enquiries more efficiently and effectively. - [System Requirements](https://docs.keyfax.biz/product-suite/staff/system-requirements.md): The Keyfax system requirements. - [Advisor Feedback](https://docs.keyfax.biz/product-suite/staff/advisor-feedback.md) - [Priority and Quantity](https://docs.keyfax.biz/product-suite/staff/priority-and-quantity.md) - [Tenant Satisfaction Measures (TSM)](https://docs.keyfax.biz/product-suite/staff/tenant-satisfaction-measures-tsm.md): A Script Type that implements a TSM Questionnaire (Keyfax version 4.4.8 and later). - [Keyfax Self-Service](https://docs.keyfax.biz/product-suite/online.md): Help tenants help themselves. - [System Requirements](https://docs.keyfax.biz/product-suite/online/system-requirements.md): The Keyfax system requirements. - [Browser Support](https://docs.keyfax.biz/product-suite/online/browser-support.md): Supported browsers for Keyfax Self-Service - [Tenant Satisfaction Measures (TSM)](https://docs.keyfax.biz/product-suite/online/tenant-satisfaction-measures-tsm.md): A Script Type that implements a TSM Questionnaire (Keyfax version 4.4.8 and later). - [Keyfax KeyNect](https://docs.keyfax.biz/product-suite/keyfax-keynect.md): Scalable, low latency video calling for real-time, accurate repair diagnosis. - [System Requirements](https://docs.keyfax.biz/product-suite/keyfax-keynect/system-requirements.md): What's needed to use Keyfax KeyNect. - [Installation](https://docs.keyfax.biz/product-suite/keyfax-keynect/installation.md) - [KeyNect Set-up](https://docs.keyfax.biz/product-suite/keyfax-keynect/installation/keynect-set-up.md): Entra ID set up and user role management - [Keyfax Set-up](https://docs.keyfax.biz/product-suite/keyfax-keynect/installation/keyfax-set-up.md): How Keyfax can be configured to work with KeyNect. - [Introduction](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction.md): Learn the basics of Keyfax KeyNect. - [Login and access](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/login-and-access.md): How to access Keyfax KeyNect. - [Navigation](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/navigation.md): An overview of the navigation for the KeyNect Portal & Desktop and Mobile application. - [Getting Started](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/getting-started.md): Learn how to get started using Keyfax KeyNect. - [KeyNect Features](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/keynect-features.md): Keyfax KeyNect key product features. - [Typical User Journey](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/typical-user-journey.md): The typical Keyfax KeyNect user journey. - [Use Cases](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases.md): The most common use cases for Keyfax KeyNect. - [Social Housing](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/social-housing.md): Benefits for Housing ProvidersUsing Keyfax KeyNect - [Bath Panel Broken](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/social-housing/bath-panel-broken.md): Use case for reporting a broken bath panel. - [Central Heating Issue](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/social-housing/central-heating-issue.md): Use case of how to resolve a central heating issue. - [Mould Issue](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/social-housing/mould-issue.md): Use case for inspecting condensation, mould or damp. - [Resetting Trip Switch](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/social-housing/resetting-trip-switch.md): Use case of how to reset a trip switch. - [General Use Cases](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/general-use-cases.md): The most common use cases for Keyfax KeyNect. - [Starting a Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/starting-a-call.md): Learn how to start a call within Keyfax KeyNect. - [Keyfax Two Way Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/starting-a-call/keyfax-two-way-call.md): Learn how to start a Keyfax KeyNect call via Keyfax. - [KeyNect Two Way Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/starting-a-call/keynect-two-way-call.md): Learn how to create a two-way call via KeyNect. - [KeyNect One Way Video Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/starting-a-call/keynect-one-way-video-call.md): Learn how to create a one-way video call via KeyNect. - [KeyNect One Way Audio Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/starting-a-call/keynect-one-way-audio-call.md): Learn how to create a one-way audio call via KeyNect - [KeyNect Portal](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal.md): Overview of the KeyNect Portal features. - [Call Resources](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/call-resources.md): The central area to access all the media captured via KeyNect for your organisation. - [Customisation](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/customisation.md): Learn more about customising your KeyNect settings and configuration. - [Call Classifiers](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/call-classifiers.md): Learn more about call classifiers within Keyfax KeyNect. - [Create Call](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/create-call.md): Learn how about the create call tab in Keyfax KeyNect. - [Reports](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/reports.md): Learn more about the reports offered within Keyfax KeyNect. - [API Docs](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/api-docs.md): Details on the Keyfax KeyNect REST based Web API. - [About Keyfax KeyNect](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-portal/about-keyfax-keynect.md): Learn more about Keyfax KeyNect - [KeyNect API](https://docs.keyfax.biz/product-suite/keyfax-keynect/keynect-api.md) - [FAQs & Known issues](https://docs.keyfax.biz/product-suite/keyfax-keynect/faqs-and-known-issues.md): Frequently asked questions and known issues. - [Connection](https://docs.keyfax.biz/product-suite/keyfax-keynect/faqs-and-known-issues/connection.md): A list of common questions and known issues around connectivity. - [Keyfax](https://docs.keyfax.biz/product-suite/keyfax-keynect/faqs-and-known-issues/keyfax.md): A list of common questions and known issues when using KeyNect with Keyfax. - [Login and set-up](https://docs.keyfax.biz/product-suite/keyfax-keynect/faqs-and-known-issues/login-and-set-up.md): A list of common questions and known issues when setting up or logging into KeyNect. - [Portal](https://docs.keyfax.biz/product-suite/keyfax-keynect/faqs-and-known-issues/portal.md): A list of common questions and known issues when using the KeyNect portal. - [Keyfax KeyNamics](https://docs.keyfax.biz/product-suite/keynamics.md): An out-the-box Microsoft Dynamics 365 integration for Keyfax. - [Model Driven Apps](https://docs.keyfax.biz/product-suite/keynamics/model-driven-apps.md): KeyNamics can be integrated into any D365 Model Driven App. - [Power Pages Portals](https://docs.keyfax.biz/product-suite/keynamics/power-pages-portals.md): KeyNamics for Power Pages Portals - [Installation](https://docs.keyfax.biz/product-suite/keynamics/installation.md): Learn more to install KeyNamics. - [System Requirements](https://docs.keyfax.biz/product-suite/keynamics/installation/system-requirements.md): The Keyfax system requirements. - [Solution Import](https://docs.keyfax.biz/product-suite/keynamics/installation/solution-import.md): Guidance on how to install the KeyNamics solution - [Basic Setup](https://docs.keyfax.biz/product-suite/keynamics/installation/basic-setup.md) - [Known Issues](https://docs.keyfax.biz/product-suite/keynamics/installation/known-issues.md): Known errors & workarounds with KeyNamics. - [Embedding](https://docs.keyfax.biz/product-suite/keynamics/embedding.md) - [Model Driven Apps](https://docs.keyfax.biz/product-suite/keynamics/embedding/model-driven-apps.md): Learn how to add KeyNamics to your model driven app entity forms. - [Power Pages Portals](https://docs.keyfax.biz/product-suite/keynamics/embedding/power-pages-portals.md): Learn how to install KeyNamics within your Power Pages Portal. - [Configuration](https://docs.keyfax.biz/product-suite/keynamics/configuration.md): Learn how to configure and get the most from KeyNamics. - [Settings](https://docs.keyfax.biz/product-suite/keynamics/configuration/settings.md): The settings used to control KeyNamics functionality & behavior. - [Mappings](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings.md) - [Creating Mappings](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/creating-mappings.md): Learn how to create mappings within KeyNamics. - [Minimum Mapping Requirements](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/minimum-mapping-requirements.md): The minimum mapping requirements for Keyfax & KeyNamics. - [Mapping Entity Form Fields](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/mapping-entity-form-fields.md): Learn how to work with entity form fields within KeyNamics. - [Mapping Choice Fields](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/mapping-choice-fields.md): Learn how to map choice (also known as Option Set) ffields within KeyNamics. - [Mapping Lookup fields](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/mapping-lookup-fields.md) - [Mapping Usernames](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/mapping-usernames.md): Send Dynamics 365 usernames to Keyfax via KeyNamics. - [Mapping Examples](https://docs.keyfax.biz/product-suite/keynamics/configuration/mappings/mapping-examples.md): Example mappings to help demonstrate KeyNamics mappings. - [FetchXML](https://docs.keyfax.biz/product-suite/keynamics/configuration/fetchxml.md) - [Creating FetchXML queries](https://docs.keyfax.biz/product-suite/keynamics/configuration/fetchxml/creating-fetchxml-queries.md) - [Logging](https://docs.keyfax.biz/product-suite/keynamics/configuration/logging.md) - [Test](https://docs.keyfax.biz/product-suite/keynamics/configuration/test.md): Learn how to test basic KeyNamics functionality. - [Advanced](https://docs.keyfax.biz/product-suite/keynamics/advanced.md): Advanced topics related to KeyNamics. - [Mode Translation Rules](https://docs.keyfax.biz/product-suite/keynamics/advanced/mode-translation-rules.md) - [Customising Launch Button](https://docs.keyfax.biz/product-suite/keynamics/advanced/customising-launch-button.md) - [Extending Export Data](https://docs.keyfax.biz/product-suite/keynamics/advanced/extending-export-data.md) - [Mapping Dump Fields](https://docs.keyfax.biz/product-suite/keynamics/advanced/mapping-dump-fields.md) - [Mapping JSON Results](https://docs.keyfax.biz/product-suite/keynamics/advanced/mapping-json-results.md): Learn how to return Keyfax results as JSON within KeyNamics. - [Enabling Help Panes](https://docs.keyfax.biz/product-suite/keynamics/advanced/enabling-help-panes.md) - [Mobile Operation](https://docs.keyfax.biz/product-suite/keynamics/advanced/mobile-operation.md) - [Handling uploaded content](https://docs.keyfax.biz/product-suite/keynamics/advanced/handling-uploaded-content.md): How to access uploaded file content in KeyNamics - [Technical](https://docs.keyfax.biz/product-suite/keynamics/technical.md): Technical information related to KeyNamics. - [Topology](https://docs.keyfax.biz/product-suite/keynamics/technical/topology.md): The general topology of KeyNamics. - [Copying Environments](https://docs.keyfax.biz/product-suite/keynamics/technical/copying-environments.md): How to reconfigure KeyNamics for new environments - [Keyfax Startup Data](https://docs.keyfax.biz/product-suite/keynamics/technical/keyfax-startup-data.md) - [Keyfax Export Data](https://docs.keyfax.biz/product-suite/keynamics/technical/keyfax-export-data.md) - [Keyfax Client](https://docs.keyfax.biz/product-suite/client.md): Details related to the native Keyfax client application. - [Installation](https://docs.keyfax.biz/product-suite/client/installation.md): Installation information related to the Keyfax Client. - [Getting Started](https://docs.keyfax.biz/product-suite/client/installation/getting-started.md): Information related to the Keyfax Client installation & configuration. - [Launch Tester](https://docs.keyfax.biz/product-suite/client/installation/launch-tester.md) - [Uninstall / reinstall](https://docs.keyfax.biz/product-suite/client/installation/uninstall-reinstall.md) - [Known Issues](https://docs.keyfax.biz/product-suite/client/installation/known-issues.md) - [Keyfax Cloud](https://docs.keyfax.biz/product-suite/keyfax-cloud.md): The power of Keyfax, fully managed & in the cloud. - [Uptime Guarantee](https://docs.keyfax.biz/product-suite/keyfax-cloud/uptime-guarantee.md) - [Business Continuity](https://docs.keyfax.biz/product-suite/keyfax-cloud/business-continuity.md): How we ensure continued Keyfax Cloud service in the event of the worst --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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