Social Housing

Benefits for Housing ProvidersUsing Keyfax KeyNect

Keyfax KeyNect provides benefits that enhance efficiency, compliance, and tenant satisfaction for social housing landlords. These include...

Accelerated Diagnosis and First-Time Fixes

Gaining instant visual confirmation of repair issues—such as whether a leak is dripping or pouring—allows for faster, more accurate diagnosis, leading to reduced repair visits and better first-time fixes.

Compliance with Awaab's Law

KeyNect provides an instant visual inspection of issues like damp and mould the moment they are reported, creating an audit trail that helps landlords meet investigation requirements and improve speed of response.

Overcome Language Barriers

Video capture allows tenants to show rather than describe their concerns, easing communication for non-native English speakers or anyone struggling to articulate the repair needed.

Reduced Inspection Costs

Allows contractors and subject matter experts to view the issue first-hand without traveling, saving time and reducing the need to send staff in vans solely for inspection purposes.

Seamless Data Integration

Captured videos and photos are automatically saved, and their URL links can be embedded into works orders within your Housing Management System (HMS) or CRM.

Training and Compliance Archive

Every recorded session is archived and retrievable, making the data ideal for compliance checks, complaint resolution, and advisor training purposes.

High Availability and Scalability

Built on Azure Container Apps (ACA) in Azure data centers, KeyNect is designed to be highly scalable, supporting thousands of videos per month, per customer.

UK Data Residency

All Keyfax KeyNect services are hosted in UK based Microsoft Azure data centres. Captured videos and photos are also stored securely for a configurable period within these same UK based Azure data centres.