> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/social-housing/central-heating-issue.md).

# Central Heating Issue

An advisor guides a tenant through showing them their boiler controls, boiler system and wall thermostat to resolve a heating issues, thus preventing a contractor call out fee.

{% embed url="<https://youtu.be/74W_4YaL8Xs>" %}