System Requirements

What's needed to use Keyfax KeyNect.

Desktop Requirements

• Desktop users must be using the latest versions of the Chrome or Edge web browser

• The Firefox browser is NOT currently supported for desktop users

Mobile Requirements

Mobile devices should be fairly recent - iOS started supporting Video call recording technology in their browsers around 2021. Almost all other mobile device manufacturers had a solution via the Chrome browser from 2016.

Later mobile devices have better compression codecs which may result in better call quality. Most mobiles now auto-update Chrome/Safari so that fixes and improvements to this technology are incorporated without the user having to make a decision to do so. No downloads are required from the Apple Store nor the Android Store. There is no additional software required other than an up to date browser.

Network Requirements

• Desktop network must allow Web Socket comms with the external internet:

  • Outbound WebSocket connections are allowed from the desktop browser to the internet.

  • Firewalls and proxies do not block or interfere with WebSocket traffic.

• Desktop bandwidth: The desktop users must be in an environment that has enough bandwidth to allow transfer of up to approximately (and this depends on compression used by the codec selected, so can vary) 25,000 bytes per second between their machines and the internet. If multiple seats are involved then the maximum concurrent users count should be used to multiply up the data use appropriately - roughly speaking:

  • 20 users

  • 20 x 25,000 bytes = 500,000 bytes per second

  • 8 bits per byte x 500,000 = 4,000,000 bps

  • divide by 1,000,000 for 1Mb = 4Mbps of network bandwidth availability

  • Note: this is a very rough guide and true bandwidth required will reflect network topology, technologies in use and the network's combined reaction to 20 users streaming video constantly during a call

Mobile Signal

The nature of the coverage of 4G and 5G networks means that connectivity will be dependent upon the mobile device's signal strength. Every effort has been made to ensure video communications continue regardless of bandwidth available - but in very poor conditions the mobile will drop off the call. Networks are improving all the time - and we have seen in 5G areas extraordinary call quality and ease of use.

Microsoft Entra ID

All users of KeyNect must be logged in via Micorsoft Entra ID and must be business users (i.e. in a tenant of their own - not a Home or hotmail user). Users will be invited from KeyNect's Entra ID tenant to join the KeyNect application users. Claims for the users must include the oid and email address in one of the following claims: "preferred_username", "upn" or "email" (this is the default in Microsoft Entra ID).