> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/keyfax-keynect/use-cases/general-use-cases.md).

# General Use Cases

Keyfax KeyNect is a highly versatile video calling application built upon a robust, scalable and low latency architecture. Whilst Keyfax KeyNect can be used to fulfil a variety of video calling applications the most common applications we see are shared below.

### **Real-Time Repairs Diagnosis**

KeyNect facilitates real-time visual conversations between staff and tenants, enabling issues like dripping taps, faulty heating, or general property concerns to be diagnosed faster and more accurately.

### **Integration with Keyfax Repairs Diagnostics**

KeyNect works seamlessly in tandem with Keyfax. During a call center script, Keyfax can auto-populate tenant details and initiate the video call, opening the desktop end and sending an SMS/email link to the mobile device.

### **Documentation of ASB and Nuisance**

It supports single-user calls where tenants can record issues like Anti-Social Behaviour (ASB) or noise nuisance that can be better documented through recorded video.

### **External User Collaboration**

KeyNect supports authorized users from external organizations, such as call-centre contractors, making video calls on the landlord’s behalf via Keyfax. It also supports external site contractors (e.g., engineers) having read-only access to video call resources they did not create.

### **Stand-alone Operation and Review**

Although built for Keyfax, KeyNect can be used stand-alone through its portal by subject matter experts to review previously captured video or initiate new video sessions with residents. Other applications can also integrate via its RESTful API.