General Use Cases

The most common use cases for Keyfax KeyNect.

Keyfax KeyNect is a highly versatile video calling application built upon a robust, scalable and low latency architecture. Whilst Keyfax KeyNect can be used to fulfil a variety of video calling applications the most common applications we see are shared below.

Real-Time Repairs Diagnosis

KeyNect facilitates real-time visual conversations between staff and tenants, enabling issues like dripping taps, faulty heating, or general property concerns to be diagnosed faster and more accurately.

Integration with Keyfax Repairs Diagnostics

KeyNect works seamlessly in tandem with Keyfax. During a call center script, Keyfax can auto-populate tenant details and initiate the video call, opening the desktop end and sending an SMS/email link to the mobile device.

Documentation of ASB and Nuisance

It supports single-user calls where tenants can record issues like Anti-Social Behaviour (ASB) or noise nuisance that can be better documented through recorded video.

External User Collaboration

KeyNect supports authorized users from external organizations, such as call-centre contractors, making video calls on the landlord’s behalf via Keyfax. It also supports external site contractors (e.g., engineers) having read-only access to video call resources they did not create.

Stand-alone Operation and Review

Although built for Keyfax, KeyNect can be used stand-alone through its portal by subject matter experts to review previously captured video or initiate new video sessions with residents. Other applications can also integrate via its RESTful API.