KeyNect One Way Video Call
Learn how to create a one-way video call via KeyNect.
Before you begin - Call Classifier settings
A one way video or audio call can be used to request the tenant/recipient to record video or audio that will be automatically emailed to a designated email address (staff member or department).
This allows you to control the video/audio length and prevents the user from sending unnecessary long content.
One way calls have no connection to an advisor/organisation.
The settings for this are controlled within the Call Classifiers fields below:
Notification email address
Enter the email address of the staff member / department who should receive a notification when the call has finished and the call resources are available to view in the KeyNect portal.
Length of call
This determines the maximum number of minutes (is entered as seconds) the tenant/recipient has to complete their call/recording.
Video bit rate
Setting the video bit rate to zero for a one-way call creates an audio only one way call. Leaving the bit rate with a value will ensure it is a video one-way call.
Creating the call
Select the “Create Call” tab.
Select “One Way Call” from the call type field.
Enter the name, telephone number, email (optional) and call description just like you would for a two way call.
The Default Classifier is automatically selected. Choose another Call Classifier if available or required.
Click “Create Call”.
An SMS/email will be sent to the details provided.
The mobile user will be prompted to accept terms and conditions and “start recording”.
Upon joining the call, the user will see the following message:
Clicking the “Camera” icon will start recording and the timer will commence counting down.
The user will be redirected to a confirmation page when the timer reaches zero or user ends the call.
A confirmation email will be sent to the notification email address set against the Call Classifier (if set).
A record of the call will be available in the Call Resources tab in the KeyNect portal.
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