# KeyNect One Way Audio Call

### Before you begin - Call Classifier settings

A one way video or audio call can be used to request the tenant/recipient to record video or audio that will be automatically emailed to a designated email address (staff member or department).

This allows you to control the video/audio length and prevents the user from just sending you unnecessary long content.

One way calls have no connection to an advisor/organisation.

The settings for this are controlled within the [Call Classifiers](/product-suite/keyfax-keynect/keynect-portal/call-classifiers.md) fields below:

**Notification email address**

Enter the email address of the staff member / department who should receive a notification when the call has finished and the call resources are available to view in the KeyNect portal.

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**Length of call**

This determines the maximum number of minutes (is entered as seconds) the tenant/recipient has to complete their call/recording.

<div data-with-frame="true"><figure><img src="/files/c8PdndUdVPMhTbTx9PJH" alt=""><figcaption></figcaption></figure></div>

**Video bit rate**

Setting the video bit rate to zero for a one-way call creates an **audio only one way call**. Leaving the bit rate with a value will ensure it is a video one-way call.

<div data-with-frame="true"><figure><img src="/files/Fds7Ue4ha07zcJA6WFZ9" alt=""><figcaption></figcaption></figure></div>

### Creating the call

1. Select the “Create Call” tab.

<div data-with-frame="true"><figure><img src="/files/mjzE56q5IkgXJ3c3copc" alt=""><figcaption></figcaption></figure></div>

2. Select “One Way Call” from the call type field.

<div data-with-frame="true"><figure><img src="/files/wOuDnkGoLx9hRJ9ZiSrG" alt=""><figcaption></figcaption></figure></div>

3. Enter the name, telephone number, email (optional) and call description just like you would for a two way call.

<div data-with-frame="true"><figure><img src="/files/JOixXbbKHmGRtOs90kub" alt=""><figcaption></figcaption></figure></div>

4. The Default Classifier is automatically selected. Choose another Call Classifier if available or required.

<div data-with-frame="true"><figure><img src="/files/yYbQl15i2GJu7pFIWaSD" alt=""><figcaption></figcaption></figure></div>

5. The mobile user will receive an SMS/email notification.

<div data-with-frame="true"><figure><img src="/files/B8CAwqE6GNKr1lzTbqMZ" alt=""><figcaption></figcaption></figure></div>

6. Clicking the link will open the KeyNect audio call, with the countdown timer text.

<div data-with-frame="true"><figure><img src="/files/uRxrC0Ano52pEtIae79b" alt=""><figcaption></figcaption></figure></div>

7. Clicking the middle audio icon will start the recording and countdown. The audio captured is represented by a visual audio wave.

<div data-with-frame="true"><figure><img src="/files/jk7PWJNbpgLJhOYHDHYG" alt=""><figcaption></figcaption></figure></div>

8. Clicking the red telephone icon ends the call.

<div data-with-frame="true"><figure><img src="/files/8iRodjEm4SMzU9EbasfV" alt=""><figcaption></figcaption></figure></div>

9. If set, an email notification will be sent to the recipient/department to notify them of the audio recording.

<div data-with-frame="true"><figure><img src="/files/oR7w9TUkhftqNmh5m6zK" alt=""><figcaption></figcaption></figure></div>

10. A record of the call will be available in the call resources.

<div data-with-frame="true"><figure><img src="/files/SqbqJJGbKUwhobadP8K9" alt=""><figcaption></figcaption></figure></div>

11. The audio file can be played back and downloaded.

<div data-with-frame="true"><figure><img src="/files/qq15L6M7lAK2UjavKrZE" alt=""><figcaption></figcaption></figure></div>


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