KeyNect One Way Audio Call

Learn how to create a one-way audio call via KeyNect

Before you begin - Call Classifier settings

A one way video or audio call can be used to request the tenant/recipient to record video or audio that will be automatically emailed to a designated email address (staff member or department).

This allows you to control the video/audio length and prevents the user from just sending you unnecessary long content.

One way calls have no connection to an advisor/organisation.

The settings for this are controlled within the Call Classifiers fields below:

Notification email address

Enter the email address of the staff member / department who should receive a notification when the call has finished and the call resources are available to view in the KeyNect portal.

Length of call

This determines the maximum number of minutes (is entered as seconds) the tenant/recipient has to complete their call/recording.

Video bit rate

Setting the video bit rate to zero for a one-way call creates an audio only one way call. Leaving the bit rate with a value will ensure it is a video one-way call.

Creating the call

1. Select the “Create Call” tab.

1. Select “One Way Call” from the call type field.

1. Enter the name, telephone number, email (optional) and call description just like you would for a two way call.

1. The Default Classifier is automatically selected. Choose another Call Classifier if available or required.

1. The mobile user will receive an SMS/email notification.

1. Clicking the link will open the KeyNect audio call, with the countdown timer text.

1. Clicking the middle audio icon will start the recording and countdown. The audio captured is represented by a visual audio wave.

1. Clicking the red telephone icon ends the call.

1. If set, an email notification will be sent to the recipient/department to notify them of the audio recording.

1. A record of the call will be available in the call resources.

1. The audio file can be played back and downloaded.