Create Call

Learn how about the create call tab in Keyfax KeyNect.

The create call tab is used to create both two way and one way calls (both video only and audio only) directly from the KeyNect Portal.

There are 4 different types of KeyNect calls:

• Keyfax Two Way Call - Creating a call from within Keyfax.

• KeyNect Two Way Call - Creating a two way call from within KeyNect.

• KeyNect One Way Video Call - Used by tenants to capture video and audio without an advisor.

• KeyNect One Way Audio Call - Used to capture noise complaints such as Anti-Social Behaviour.

One way calls (both video and audio) can be customised to set to last a specific length so that video content is limited to a certain number of minutes/seconds.

One way calls have no connection to an advisor/organisation. The tenant is simply capturing the video/audio on their device, which is then sent to and access securely in the KeyNect Portal.

Create call fields

Below is an explanation of each field:

Select the call type

The call type can be two-way or one-way. With a one-way call there is no desktop end to the conversation. The server saves the video.

Telephone number for Mobile

This should be the mobile phone telephone number you wish to create a call with.

The description to associate with the call

Enter a description for the call. If left blank, a description based upon the tenant’s name and the call creation date will be used.

The Recipient Name

The name of the recipient of the call. This will appear in the invite text/SMS if the {TenantName} placeholder has been used in the invite template.

Email for Mobile

This should be the email address accessible by the mobile phone you wish to create the call with. You can send either an SMS or Email or both. In most cases you would just need the mobile number.

The Call Classifier

The Call Classifiers determine the operational and technical settings that will be used for the call. The default classifier is automatically selected.

In most cases you will want to use the default classifier.

If you want to create a call with specific settings (such as a one way audio call) then first you would need to create a new classifier with the required settings, then you would select that classifier here on the create call screen so those settings are applied.