Call Resources

The central area to access all the media captured via KeyNect for your organisation.

Note: By default, Omfax cannot view a customers Call Resources. This can be enabled by Omfax at the customers request should a customer need technical support that would require Omfax to view this data. Changes to access are available in the audit log within the reporting tab.

The Call Resources tab shows a record of all historical KeyNect calls created through Keyfax or directly in KeyNect.

Searching for a call

1. Click “Call Resources” from the main menu.

2. Enter the required keyword in the “Search Criteria” field.

3. Select the “Date Range” and click “OK”.

4. Select whether you want to search one way calls:

a. Select “-“ to search on all call types (this is the default).

b. Tick the box to search on one way calls only

c. Untick the box to search on two way calls only

1. Click “Search”.

2. A record of calls that match the criteria will appears below to search fields.

Call details

Each call will include the following information on the left:

Description heading: The description given to the call.

To field: The name / mobile number or email address the call was sent to.

Last call connection: The date and time that the mobile user last connected to the call.

Duration (for all call segments): The total call length.

Call State: Historical calls will always show “Call ended”. Calls that are open or have only been recently completed will show as “Call in progress”.

From: The email address of the user who created the call.

Desktop link: Only visible when on a call or up to 15 minutes after a call. If clicked, it will allow the desktop user to re-join the same call without having to send another SMS/email.

Map link: Only visible when GPS location is recorded. Controlled by the classifier and whether the mobile device has granted location services access.

Number of files: The number of media files (photo/video) taken during the call.

Call notes: Only visible if call notes were captured during a call.

The right hand-side of the call history shows:

Delete: Admin users can delete resources if required/applicable.

Date: The date and time of the call.

Media: Any photos or video taken will show here and can be clicked on to view.

Device: The callee’s mobile device (Apple / Android etc).

OS and Browser: The callee’s operating system and browser used to access the KeyNect call (Safari, Chrome etc).

Desktop link - Reconnecting to a call

Users can reconnect to a KeyNect call up to 15 minutes after it has ended by clicking on the “Connect to Desktop Call” link in the call description.

The mobile user can then re-join from the SMS/email.

When the 15 minutes has elapsed the desktop link option will disappear as below:

Editing a call description

You may need to edit the call description in the event you forgot to enter the correct details or made a spelling mistake.

1. Click on the “EDIT” icon.

1. Update the “Call Description” and click “OK”.

1. The description will be updated.

Viewing and downloading call resources (Images / Video / Call Notes)

1. Click on a media item (photo or video).

1. The “Replay Call Videos / View Images” window will open to display the selected item.

1. Select any item to view it.

2. Click the “Play” icon to watch video.

1. Call notes will be visible at the bottom of the window.

1. Click the download icon to download a copy of the media file to your local machine. Note the option to download can be removed in the Customisation tab.

1. You can right click a media file to copy the link to the clipboard. When sharing the link, the user must be a licenced KeyNect user to view the contents.

1. Click the “X” to close the media window.

Deleting media resources

Customer Admin users can delete photos and video from a call record at any time.

1. Click the “DELETE” icon on the relevant call record.

1. Select the item to delete from the list.

1. Click “DELETE FILE – PERMANENTLY”. This cannot be undone so use with caution.