Login and access
How to access Keyfax KeyNect.
KeyNect Access
Users will receive an email notification from KeyNect upon initial set up from their IT Team, requesting them to join and sign in.
KeyNect uses the users Microsoft credentials to login (the same details used to login to Outlook or another Microsoft account).
Users must log into the KeyNect portal as one of the Customer Roles as mentioned in KeyNect Set-up (Admin, Standard or Read-Only) in order to create calls or access their relevant areas.
KeyNect login
Users will have access to a Live (Production) site only as this is a true SaaS product.
To use KeyNect from Keyfax, users must be logged into the KeyNect portal (either before or when prompted during the script).
Navigate to https://www.keynect.biz
Click the “Sign in to KeyNect” button.
Enter your Microsoft credentials and continue.
The users email address and role will be displayed at the top of the KeyNect Portal:
Accessing Media Files
To access media (photos and videos) generated via Keyfax, the end-user must have access to the Keyfax server as the URL will simply download the file selected, rather than logging the user into KeyNect (so this would likely be internal staff). Anyone external to the customer would need to be a registered KeyNect user.
To access media not generated through Keyfax the end-user must be a registered KeyNect user.
Customisation and Configuration (for Admins)
The “Customer Admin” role can tailor KeyNect to fit your organisation’s branding, communication style, and operational needs.
Key configurable settings:
SMS and Email Templates — customize the messages sent to tenants (e.g. invitation text, branding, language).
Design & Branding — customise splash pages and interface with your organisation’s logo and brand colours to reassure tenants that invitation is legitimate.
Call Quality Settings — adjust video bit rate, audio bit rate, frame rate, video frame size, compression settings to balance quality vs bandwidth/reliability (useful for low-bandwidth areas).
GPS Location Capture (optional) — you may optionally request GPS location from tenant’s mobile to capture alongside video (useful for external sites, ASB evidence).
and more
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