> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/login-and-access.md).

# Login and access

### KeyNect Access

Users will receive an email notification from KeyNect upon initial set up from their IT Team, requesting them to join and sign in.

KeyNect uses the users Microsoft credentials to login (the same details used to login to Outlook or another Microsoft account).

Users must log into the KeyNect portal as one of the Customer Roles as mentioned in [KeyNect Set-up](/product-suite/keyfax-keynect/installation/keynect-set-up.md) (Admin, Standard or Read-Only) in order to create calls or access their relevant areas.

### KeyNect Login

Users will have access to a Live (Production) site only as this is a true SaaS product.

To use KeyNect from Keyfax, users must be logged into the KeyNect portal (either before or when prompted during the script).

1. Navigate to <https://www.keynect.biz>
2. Click the “Sign in to KeyNect” button.

<div data-with-frame="true"><figure><img src="/files/RWLeeWnQYsQIBpS2yKBr" alt=""><figcaption></figcaption></figure></div>

3. Enter your Microsoft credentials and continue.

<div data-with-frame="true"><figure><img src="/files/K3pOGRGiicV0S12IK3NA" alt=""><figcaption></figcaption></figure></div>

4. The users email address and role will be displayed at the top of the KeyNect Portal:

<div data-with-frame="true"><figure><img src="/files/iRh4mUJGHhrjaApQE9bi" alt=""><figcaption></figcaption></figure></div>

### Accessing Media Files

To access media (photos and videos) generated via **Keyfax**, the end-user must be a registered KeyNect licenced user and logged in to the KeyNect portal.

### Customisation and Configuration (for Admins) <a href="#toc215845022" id="toc215845022"></a>

The “Customer Admin” role can tailor KeyNect to fit your organisation’s branding, communication style, and operational needs.

Key configurable settings:

* **SMS and Email Templates** — customize the messages sent to tenants (e.g. invitation text, branding, language).
* **Design & Branding** — customise splash pages and interface with your organisation’s logo and brand colours to reassure tenants that invitation is legitimate.
* **Call Quality Settings** — adjust video bit rate, audio bit rate, frame rate, video frame size, compression settings to balance quality vs bandwidth/reliability (useful for low-bandwidth areas).
* **GPS Location Capture (optional)** — you may optionally request GPS location from tenant’s mobile to capture alongside video (useful for external sites, ASB evidence).
* and more


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